Here are the most common questions. Just click on each issue to see the answer!

1. How long will it take for my verification postcard to arrive?

   We mail out postcards in batches once each week from the United States. Once your postcard has been mailed, please give the postcard time to reach you.
   
   - For US and Canadian addresses, please allow up to two weeks
   - For Europe and Oceania, please allow 2-4 weeks
   - For Mexico, Central and South America, please allow 2 weeks but it can take up to 3 months
   - For Asia, SE Asia, India, and all other addresses, please allow 3-8 weeks
   
   You don't need to wait for your postcard to arrive in order to start using CouchSurfing! Check out our tips to find ideas for how to get started.

2. I haven't received my verification postcard, or lost it and need to request a new one.

   First, please check your current verification status. To do this, be sure you are logged in and then view your Verification History.
   
   We mail out postcards weekly. If you just became verified, your postcard should be mailed out within the next 7-10 days.
   
   Once the postcard has been mailed, please give the postcard time to reach you.
   
   - For US and Canadian addresses, please allow 7-10 mailing days
   - For Europe and Oceania, please allow 3-4 weeks
   - For Mexico, Central and South America, please allow 2 weeks, but it can take up to 3 months
   - For Asia, SE Asia, India, and all other addresses, please allow 3-8 weeks
   
   If you feel enough time has passed simply visit this page, confirm your address information, click "Save my name and address" and we will send you a new verification postcard with a new verification code!
   
   Please note that if the first postcard arrives after you request a new one, the code will no longer work and you will have to wait for the new postcard to arrive to complete verification process.

3. I forgot my password!

   Use this form to retrieve your password.

4. I've received a spam message.

   Help us keep commercial or dating spam off of CouchSurfing by reporting it using our automated abuse prevention system.
   
   To use this button:
   1. View the message in your CS inbox.
   2. Look for the orange "!" button
   3. Click the button, and choose the best available description for why you're reporting the message.
   
   By using this system, you help us zero in on people who are sending inappropriate messages and take action against them.
   
   In some cases, the person contacting you may simply be new the website and not understand our community. If it seems like an honest mistake, it can sometimes be nice to respond and remind them about CouchSurfing's community guidelines and Terms of Use.
   
   If you have further concerns, or feel that the message you received is a more serious matter, please don't hesitate to contact us. Thanks for helping us keep CouchSurfing free of spam!