CouchSurfing

Are you a CS member? If so, please log in.

Welcome to the CouchSurfing Help Center!

If you've encountered a problem with the website, need help getting your account set up, or even just have a suggestion for us, you've come to the right place.

Current Known Issues

Can't find your profile in the searcy? We are currently experiencing some major issues with our search systems (this includes the activity search). We are working hard on resolving them.

  • Group email notifications - Please unsubscribe from unwanted emails via the link on the bottom of each email or Edit your group notifications here
  • Can't find your Activity? - We received reports that some Activities don't show up in the "Nearby Activities" on the home dashboard and others don't even show up in the Activity search ... we are working on both issues.
  • Personalised folders in Contacts - There is a problem with filing contacts into new folders.

 last updated May 11 3:42 am

Mailing Address
Our mailing address
Answers
View questions and answers compiled by our volunteers

Contact Us:

Here are the most common questions. Just click on each issue to see the answer!

  1. How long will it take for my verification postcard to arrive?

    We mail out postcards in batches once each week from the United States. Once your postcard has been mailed, please give the postcard time to reach you.

    - For US and Canadian addresses, please allow up to two weeks
    - For Europe and Oceania, please allow 2-4 weeks
    - For Mexico, Central and South America, please allow 2 weeks but it can take up to 3 months
    - For Asia, SE Asia, India, and all other addresses, please allow 3-8 weeks

    You don't need to wait for your postcard to arrive in order to start using CouchSurfing! Check out our tips to find ideas for how to get started.

  2. I haven't received my verification postcard, or lost it and need to request a new one.

    First, please check your current verification status. To do this, be sure you are logged in and then view your Verification History.

    We mail out postcards weekly. If you just became verified, your postcard should be mailed out within the next 7-10 days.

    Once the postcard has been mailed, please give the postcard time to reach you.

    - For US and Canadian addresses, please allow 7-10 mailing days
    - For Europe and Oceania, please allow 3-4 weeks
    - For Mexico, Central and South America, please allow 2 weeks, but it can take up to 3 months
    - For Asia, SE Asia, India, and all other addresses, please allow 3-8 weeks

    If you feel enough time has passed simply visit this page, confirm your address information, click "Save my name and address" and we will send you a new verification postcard with a new verification code!

    Please note that if the first postcard arrives after you request a new one, the code will no longer work and you will have to wait for the new postcard to arrive to complete verification process.

  3. I forgot my password!

    Use this form to retrieve your password.

  4. I've received a spam message.

    Help us keep commercial or dating spam off of CouchSurfing by reporting it using our automated abuse prevention system.

    To use this button:
    1. View the message in your CS inbox.
    2. Look for the orange "!" button
    3. Click the button, and choose the best available description for why you're reporting the message.

    By using this system, you help us zero in on people who are sending inappropriate messages and take action against them.

    In some cases, the person contacting you may simply be new the website and not understand our community. If it seems like an honest mistake, it can sometimes be nice to respond and remind them about CouchSurfing's community guidelines and Terms of Use.

    If you have further concerns, or feel that the message you received is a more serious matter, please don't hesitate to contact us. Thanks for helping us keep CouchSurfing free of spam!