Issues that are currently known to be causing problems for members include:

• CouchSurfing messages are not going out. This also includes our responses to any inquiries you submit here, as well as new member validation messages! If you just registered, please select the category "Registration problems" and read the relevant FAQs. We have notified the Tech Team and they are working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience!

• Notice about change in sender address to noreply@couchsurfing.org: "your email contact list" means your email address book, safe senders list or the like for your external email account, or any other way to tell your email service provider that the sender is someone you trust -- see this external site for some examples of how to do this -- and be sure to replace the example email address with noreply@couchsurfing.org! We apologize for any confusion!

• Just updated your profile and don't see your changes when you go back to look at it or can't find yourself in a CouchSearch or see the latest posts in your groups/messages in your inbox? Please clear your browser's cache. If you need instructions on how to do this, see e.g. this wiki article. 

• Your profile seems "stretched"/layout "broken"? Please update your browser to the latest version!

• Received a friend request that you are unable to approve no matter how many times you try? Please try simply declining the friend request and initiating a new one yourself. If that does not work for you, please select the category "Other" below to send us a message, and be sure to include the direct profile URL for your friend (you can find this under their General Information).

We sincerely apologize for any inconvenience and thank you for your patience!

For other issues, PLEASE read the information below and the FAQs for your question category before submitting your inquiry! Otherwise our reply may simply direct you to do so!

This will help us better help those who have problems that are NOT listed here or in the FAQs.

ABOUT YOUR INQUIRY:

If you don't find your answer above/in the wiki/in the FAQs offered after you select the appropriate category below, then when you get to the actual contact form, please make sure you:

• Enter the same email address that you use for your CS account. This is also where our response will be sent! Please let us know if you no longer have access to that email address!
• Include your membername in your message (you may skip this step if you are already logged in)
• Provide all relevant links to profiles (other than your own), pages, groups or individual group posts (click on "Permalink" for the post you are referencing and copy and paste it from your browser's address bar)
• Tell us what browser and browser version you are using, and what operating system.

This information will help us address your inquiry more efficiently! And the more details you provide, the better we can assist you!

There is no need to copy any previous correspondence with us in your reply! If you are replying to one of our volunteers, a simple "Hi [name of volunteer who previously replied]" (we love it when you address us by name!) or "Thanks for your reply ..." is quite sufficient to let us know that you're responding to our previous message!

ABOUT THE ISSUES COVERED HERE:

There are essentially two main types of questions:

1. Those relating to how various parts of the website work in general (we know there is a lot to learn!)

2. Those relating to specific instances of how various parts of the website aren't working as expected.

Please consider that many questions of both types have already been asked THOUSANDS of times before. That is why we have taken the time to explain such issues in the wiki and in the FAQs offered after you select the appropriate category below. Common examples include:

• Problems with your reply %
• Information on deleting messages
• How to change your couch availability setting
• How to change your verified address
• Other issues concerning verification, such as lost/discarded postcards, payment methods, credit card errors and address issues
• How to find and add friends

You will see the FAQs only after you select the category to which your question relates. It is thus very important that you select the correct category for your question! If you still don't find your issue listed, please consider whether a different category might be more applicable, and check to see whether there are useful FAQs there -- or simply read the wiki first, where all issues are listed on a single page. Thanks!

Happy Surfing!
Your Help Desk Team

Please be sure to read the FAQs for your question category before submitting your inquiry. Otherwise our reply may simply direct you to do so!