Location: Places >> Oceania >> New Zealand >> Northland
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Paihia, Centabay STAY AWAY
Posted April 7th, 2011 - 11:54 pm by from Calgary, Canada (Permalink)
Centabay took advantage of my Mom! STAY AWAY. Read on for my explanation.

I booked my mother in to Centabay in Piahia for $65 a night and when she got there they gave her a different room for $90 a night! When I called them initially to book I told them my mom was older and hadn't traveled alone so if they could take care of her a little that would be great. The guy on the other end was happy to help.

Unfortunately it seems they may have taken advantage of an older lady.

Just want to say Centabay might not be the place to stay.

I did ring them up a week after to discuss the mishap. The owner said through confusion they showed her a studio instead of a double. At no point did they show her the $65 option so she thought this was the room we had booked and took it. I don't understand how they wouldn't have know this lady with a booking and a name was the one for a $65 room? How many older ladies are staying at Centabay on a Wednesday and Thursday in April, just my mom.

I gave him a chance to explain. He was well within his power to credit back the difference, but didn't care. So I told him I would be sure to pass this info on to travelers heading North.

There are lots of other options in Piahia and Centabay is actually rated the lowest on BBH which regretfully I should have looked at first. Captain Bob's is great! And Salt Water has a great reputation.

Safe travels.

Posted April 8th, 2011 - 12:07 am by from Melbourne, Australia (Permalink)
Hi Brad.

Thanks for the Feed back.
Sorry about the bad experience, will be careful around them next time.

I found Mousetrap Hostel nice http://www.mousetrap.co.nz/index.html

It a smaller non party hostel which is built in a old sailors accommodation.

Not sure what the dorms where like as I was upgraded to a double room, but nice a clean and quiet.

Only down side of the place is the block of units are very close so it might get a little bit of noise from them but we where lucky.

It a family run place so owners are friendly and local.

If anybody else know of a place to recommend in Northland post it up and we might start a list for people.

Rhys

Posted April 8th, 2011 - 3:34 am from Auckland, New Zealand
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