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Your credit card has been disabled with AlertPay. Please contact AlertPay Customer Support for assistance."
Posted November 25th, 2009 - 5:01 pm by from Zurich, Switzerland (Permalink)
"Your credit card has been disabled with AlertPay. Please contact AlertPay Customer Support for assistance."

This is the message people get if they try paying via AlertPay from a country that is not the country that issued the credit card (approximately, it seems their system does not make a difference between Holland and Belgium for instance). Before trying, you might consider as suggested elsewhere asking a friend/family member to do the payment for you from the country of issue of the card.

So, if you try anyways and get this message (and no confirmation email within say the hour), your payment has not been processed. If you want confirmation, check with their help desk, they are relatively fast (a day or so) to answer.

I personally got that message even though I had used a Swiss credit card from Switzerland. Even though they announced that card as blocked, I still managed to use it successfully later, by registering a user account with them (free, and only a matter of filling some forms). This might only have worked because the card was actually used from its home country, and I used a different internet connection (home/office), so maybe IPs changed. In any case my point is that "disabled" cards might still work with AlertPay (comments below?).

Also, don't worry if your credit card currency is not listed (EUR/USD/GBP), and just select EUR.

Posted November 25th, 2009 - 5:13 pm by from Budapest, Hungary (Permalink)
Hi,

a just wanted to ask you to inculde this issue in the FAQ!

thanks :)

D

Posted November 26th, 2009 - 9:00 am by from Budapest, Hungary (Permalink)
FAQ added/merged into the Useful Information part on the website, thanks to Paul (LOKAMI)

http://www.couchsurfingbudapest.com/usefulinformations


Posted November 26th, 2009 - 12:35 pm from Frankfurt am Main, Germany
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Posted November 28th, 2009 - 10:20 am by from Toulouse, France (Permalink)
AlertPay is a shit :) .. I got the same message even that the credit card and the IP were in the same country. So I ask customer support on this and after a few days they told me that they don't accept payment from several countryes including Romania....

Let me know if you plan to put other methods of paying with the credit card like PayPal which is much better.. if no we will use bank transfer which is more expensive.

Thanks,
George

Posted November 28th, 2009 - 10:25 am by from Budapest, Hungary (Permalink)
Hmmm nice...I will work on that solution. The next payment system will be probably MoneyBookers, as we are just waiting for their confirmation.

On the other hand, expect same-like problems with other payment systems as well. From the last year, the anti-money- laundering/fraud prevention laws/techniques messed up everything, and made everything much more complicated...

Posted November 28th, 2009 - 11:10 am by from Ljubljana, Slovenia (Permalink)
Actually, bank transfers are not necessarily more expensive. Since we're all in the EU, there is a SEPA payment (European payment) available within most of the banks in all member states (not only the ones that have Euro). This kind of money transfer should cost you about the same as a transfer within your country (e.g.: it cost me 0,30 eur). There is only one condition: you have to pay in Euro.

Good luck!

Posted November 28th, 2009 - 11:25 am by from Oltenita, Romania (Permalink)
I had the same issues with AlertPay, just like Sandu.
So I went to my bank and opened another bank account in euros so I could make the transfer.
All in all, they charged me 12.98 euros aside from the 60 ones that I wanted to send :(
But at least I will be be coming to BWC :)

(still waiting for may confirmation email)

Posted November 29th, 2009 - 10:51 pm by from Playa del Carmen, Mexico (Permalink)
I had the same problem but I solved it by logging in to Alertpay, cancelling the credit card and re-entering it.
It was reactivated and I paid regularly.
massimo

Posted November 29th, 2009 - 11:10 pm by from Budapest, Hungary (Permalink)
Hi,

it was good idea :)

@Vlad: it will come, next processing date of direct payments is around 03.12

David

Posted November 30th, 2009 - 2:35 pm by from Les Houches, France (Permalink)
"This is the message people get if they try paying via AlertPay from a country that is not the country that issued the credit card"

does it HAVE to happen? I can only use my American credit card to make online payment and would rather be sure that everything goes right...

Posted November 30th, 2009 - 4:15 pm by from Zurich, Switzerland (Permalink)
No, it doesn't need to happen and it depends on the countries involved. As I said the system seems to have only a very coarse knowledge of the web geometry, since it assumes Belgium and Holland are the same. If you are trying to use an American card from Poland, it's likely to detect you are in a different country! You might still be able to get around this by using a computer proxy... or a real-life person (ie ask a friend/family to use your card for you from the US)

Anyways, you have not much to lose: your credit card is not blocked, it s just that you can't use it with Alert Pay anymore. And even then, it looks as if their system is more
tolerant if you actually register with them (for instance, I have eventually managed to sue the credit card that was originally declared "disabled with Alert Pay")

Posted November 30th, 2009 - 6:36 pm by from Les Houches, France (Permalink)
Paul, with this message, did you still get the confirmation that your payment has been accepted?

If the problem is only that I can't use my card with AP anymore, then it's no problem at all... thought that it meant my card was blocked and I can't pay with it generally... :D

Posted November 30th, 2009 - 6:43 pm by from Zurich, Switzerland (Permalink)
@Ewelina: I tried with 2 different cards, but with the card that eventually worked it first told me the card was "disabled with AlertPay...blahblah". then i registered with the website, unblocked the card, and tried again. this time it worked, and i got a confirmation message later.

Posted November 30th, 2009 - 7:24 pm by from Les Houches, France (Permalink)
thanks ;) I'm gonna try to use this American card, we'll see... :D

Posted December 1st, 2009 - 10:01 pm by from Les Houches, France (Permalink)
some bizarre situation occurred... has it happened to anyone?...
(I'm trying to use Polish card, no idea if it'll work)

http://img21.imageshack.us/img21/6352/fullscreencapture121200.png

I just wonder why what they tell me to pay is less than what I want to pay? :D

Posted December 3rd, 2009 - 1:51 am by from Jakarta, Indonesia (Permalink)
Ewelina, it has to be some problem that occurs with the conversion... Just like if you ask your computer what 2+2 is, it might answer 4.000001.

Posted December 3rd, 2009 - 11:56 pm from Helsinki, Finland
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Posted December 4th, 2009 - 7:56 am from Istanbul, Turkey
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Posted December 4th, 2009 - 8:34 am by from Budapest, Hungary (Permalink)
We wrote you guys earlier, we went through 6 internet payment methods, and this was the only one the project could support. As soon as the Court officially registers our non profit association of Hungarian Couchsurfers we shall be able to change the payment systems .. The court is 2 months over their official deadline..

We wish to concentrate on the programs organization, kindly use the help function of alertPay, if not please use the cheap within intra European bank transfer method. thanks A

Posted December 4th, 2009 - 4:42 pm by from Budapest, Hungary (Permalink)
Greetings from FRAnkfurt airport :)

We still work on other solutions as well.

Due new fraud prevention laws the registration and use of these systems became more complicated before. And plus one thing: lot of payments systems do not accept Hungarian registration as money receiver....

Probably I will launch Moneybookers payment system also, but please do not count on it yet...lot of issues to solve yet.

try to do a SEPA money transfer if it is possible for you in your bank, it is much cheaper than international bank transfer

David

Posted November 30th, 2009 - 4:15 pm by from Budapest, Hungary (Permalink)
Ewelina, I called their customer service last week and they told me that this is how their system works and there's no way to solve it (except if you can use a proxy from the country where your credit card is from, or you can ask a friend/family member who lives there to enter the card for you).