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What happens after we flag posts as Couch Requests?
Posted January 14th, 2013 - 4:17 am by from Sydney, Australia (Permalink)
What happens after we flag posts as Couch Requests (happens a lot lately)? I know they disappear from the group/place page, but then what? Does the poster get notified? Warned? Certainly the person doing the flagging does not receive any information about the next steps.

Cheers,

Dave

p.s. This would be another good time to say:
Please let us flag duplicate posts!

Posted January 14th, 2013 - 7:59 am from Los Angeles, United States
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Posted January 16th, 2013 - 7:52 am by from Sydney, Australia (Permalink)
So... no one knows what happens after we flag posts as Couch Requests? That's, well, pretty lame. Nice one.

Edward, I also made a ticket about being able to flag duplicate posts, after someone in another thread suggested I do that. Never heard back. Also lame.

Dave

Posted January 17th, 2013 - 12:06 am from Melbourne, Australia
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Posted January 17th, 2013 - 12:24 am by from Chapel Hill, United States (Permalink)
Thanks for that information. As someone who worked in international customer service and then was a teacher in a classroom, I want to point out that

"You'll have a much better chance of
finding a host if you create an open couch request or send a couch
request to one of the hosts in Melbourne"

Is a culturally and socioeconomically biased statement. Those of us with native-English in a predominantly white, middle class or higher background understand that "you'll have a much better chance of ...." means "You should have instead ..." or "Do ...", but to other people of other cultures and other languages it means, "In addition to option #1 that you already completed, here are some completely optional options that you don't have to do at all."

I am going to submit this to CouchSurfing, themselves, to tighten up the language, but it certainly needs to be more direct, given our multi-national membership.

Cheers,
J

Posted January 17th, 2013 - 12:32 am by from San Francisco, United States (Permalink)
@THEINFAMOUSJ - We have a company translate our site, I'll make sure something similar is happening with emails. I think they take out this kind of specific language. Excellent point, thanks for making it.

@Theresa - thanks for posting that! That's what happens you post a couch request or other non-safety flag types like "off topic".

And if multiple people have flagged your content you'll receive an email with either the majority flag (if there is one) or the most recent flag (if there was not a clear majority).

Posted January 17th, 2013 - 12:41 am by from Chapel Hill, United States (Permalink)
@MERCI "We have a company translate our site, I'll make sure
something similar is happening with emails. I think they take out this
kind of specific language. Excellent point, thanks for making it."

I don't want my point to be entirely lost. Even those who are native English speakers but aren't white (African-Americans, for example, come from a tradition of much stronger and more forceful, direct, clear instruction) might miss the nuance of such a statement.

A recommended rewording:
"Your CouchRequest was posted in the incorrect location. To find a host,
create an open couch request or send a couch request to one of the
hosts in ..."

Clear, direct, to the point. Not very soothing to the feelings or appealing to the emotions, granted, but it should help.

Just trying to save you all from some mistakes of my own with having what I percieved to be clear directions not followed,
J

Posted January 29th, 2013 - 4:26 am from Castegnero, Italy
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Posted January 17th, 2013 - 7:00 am from Los Angeles, United States
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Posted January 17th, 2013 - 7:22 am from Athens, Greece
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Posted January 25th, 2013 - 11:14 pm by from Wellington, New Zealand (Permalink)
Thanks for the answers all, I logged on today to ask the exact same question as the OP. Now I feel more comfortable continuing just flagging couch requests on forums I'm on without emailing them myself to suggest better ways to fond couches (or leaving their post up with the advice as a reply, as I have seen others do).

Posted January 26th, 2013 - 5:41 am from Miami, United States
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Posted January 29th, 2013 - 2:49 am by from Brisbane, Australia (Permalink)
+1

Posted January 26th, 2013 - 10:56 am from Los Angeles, United States
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Posted January 26th, 2013 - 7:45 pm from Miami, United States
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Posted January 26th, 2013 - 10:52 am from Los Angeles, United States
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Posted February 20th, 2013 - 9:24 pm by from Florence, Italy (Permalink)

So couch requests and flags about these posts ...

It should be smarter if CS managers/creators don't allow CSers to create these post and make the couch search easier and clearer with links direct to the available hosts.