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How can CS show members that we are listening?
Posted January 16th, 2013 - 7:15 pm by from San Francisco, United States (Permalink)
At Couchsurfing, we're making many efforts to better communicate with the Couchsurfing community. We also spend a lot of time listening to and reading community feedback, and we create many opportunities for that feedback to be shared with us.

But I've seen many members say that they don't feel like we're listening. I've also seen members say that we don't care, or that they feel Couchsurfing employees don't care or don't take the community seriously enough.

These statements aren't true, but it seems that we may not be doing an effective job of exhibiting or showing that we are listening, and we do care about the community. Because of this disconnect between the company and the community members, I'm asking for your input on what we could do to make things better.
As a thought experiment…assume we are listening to you (which doesn't mean doing everything everyone asks of us), how could we show that to you in a satisfactory way? How could we better communicate, or exhibit that to you?
The Ambassador group is made up of many very passionate people that have dedicated many hours (and in some cases, years) to the Couchsurfing community. Everyone here cares about the community and the concept of Couchsurfing, and this is why I think it will be interesting to get your thoughts on this subject.

Over the past month we've been posting regularly in our (relatively new) Feedback Forums, creating dedicated threads to solicit feedback, and we've also been trying to update the community often about what site updates are coming in the future. We have also started a monthly webcast series, where we interview staff members and ask them questions from the community (the first webcast, and our upcoming webcast on Jan 27th, have featured our CEO). And lastly, we've created the Beta Group and have started to conduct one-on-one Skype interviews with members, and in the future we will conduct larger usability tests and feedback sessions for upcoming features that will launch.

We also have plans for more blog posts from Merci(Product Manager for our Development Team) and myself, where we will explain what is coming in the future and why. We will have more launch announcements, with more notice given to the community, and we are making more efforts to be more transparent with the community in the future.

But it's obvious that there's still a disconnect, where members feel that we are not listening to their concerns.
It's worth pointing out that there's a difference between listening, and doing what people say they think we should do. We listen to our community and take notes, have discussions internally, and then work on what we feel takes priority and precedence. Couchsurfing's community is massive and has many different types of users, so it's important that we try to remain neutral and keep the big picture in mind when we decide to develop anything on the site. All parts of the feedback and website iteration process take a lot of time and effort, and unfortunately they cannot happen over night. We've updated the Place Pages with at least a half dozen features that were requested by the community, and we've got probably a half dozen more that are coming in the next few weeks. We update the site daily with features or bug fixes, many of which were reported by or requested by the community.

So to recap: How can we better communicate or exhibit that Couchsurfing (the company) is listening to member feedback and concerns?


Thanks,
Sam Houston
Community Manager @ Couchsurfing

Parts of this post are inspired by a recent email exchange I had with an Ambassador. My hope is that by opening this up to a wider audience and being transparent, that we can find some solutions that will make people happy.

Posted January 16th, 2013 - 8:06 pm from Royken, Norway
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Posted January 16th, 2013 - 8:48 pm by from San Francisco, United States (Permalink)
Hi Winfried,

Since Casey is a very busy guy and there may be some time before I could have a discussion with him, I think it would be the most productive to have people respond to my post with their suggestions and thoughts.

Posted January 16th, 2013 - 9:25 pm from Managua, Nicaragua
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Posted January 16th, 2013 - 9:35 pm by from Copenhagen, Denmark (Permalink)
To me it would be better if the feedback forum was an integrated and easy to find part of the cs-website, and then used for all the discussions around cs, so it is easy for everyone to follow it. So it would be obvious to click on it, like you do on groups, activities and so on.
And also let ideas being discussed before implementing them. Like "some couchsurfers suggested we change the event system, so there can be chat included. What do you think of that idea? Do you have more suggestions?", or "we are planning to change the TOU. It will look like this.... Are there anything we should be aware of", or "we want to change this site to a corporation because....It will have this and that consequence for the way we run the site. Do you have suggestions for...".

Posted January 16th, 2013 - 10:45 pm by from Copenhagen, Denmark (Permalink)
Another problem I think is that it seems nearly everyone hired for the staff are young unexperienced couchsurfers. It makes perfectly sense when you want to make big changes in an organisation, it is easier to form someone that are not colored of how it used to be. But at the same time this makes me feel worried, who are in the staff to take care of the values I find important in cs, when most of the staff are not grown up in the community. It becomes a problem exactly because it is a community build up for many years, and not only a website or social media like facebook.It is more like to find out the society you thought was a democracy turns out to be a kingdom.(Sorry for my english, it is not good enough for this kind of explanations).

Posted January 16th, 2013 - 11:54 pm by from San Francisco, United States (Permalink)
No problem Kirstine, I think I understood :)

Most employees engage in Couchsurfing in their own way, just like a member of the community engages in their own way. We people that have been Couchsurfing for years and traveled the world, and we have others that are newer to the community (like myself).

But regardless of what their history is with Couchsurfing, employees often end up Couchsurfing eventually. We've got people that host quite often, folks that surf when they go to other parts of the world, we have people that just go to events, and we have others that do a mix.

I understand the desire to have employees be seasoned veterans of the Couchsurfing community, and I understand why there may be a perception that the company is made up of newbie Couchsurfers. But the reality is that we have people of all histories with the company, some that have been here for nearly 8 years, others that have been here for a few months, and everything else in between :)

Posted January 17th, 2013 - 12:20 am from New York, United States
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Posted January 17th, 2013 - 12:22 am from New York, United States
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Posted January 17th, 2013 - 12:43 am by from San Francisco, United States (Permalink)
Not to totally steal this thread - but what was the name of the post that got flagged, Juan? Just the same as the new one you have up there?

Posted January 17th, 2013 - 1:35 am from Berlin, Germany
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Posted January 17th, 2013 - 3:21 am from Kowloon West, China
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Posted January 17th, 2013 - 11:31 pm from Melbourne, Australia
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Post removed.
Posted January 18th, 2013 - 1:18 am by from Edwardsville, United States (Permalink)
This post has been removed by the user.

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Posted January 18th, 2013 - 1:28 am from Edwardsville, United States
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Posted January 18th, 2013 - 7:22 am by from Groningen, Netherlands (Permalink)
to MHO some things are very easy:

if you have asked for feedback about things to change, how to improve etc etc in forums or special groups, and
couch surfers have given their positive and negative feedback, and
CS has read the feedback, and
CS has found the feedback usefull, and
CS has used the feedback to change things within CS,
...
...
...
then simply tell and give your own feedback in the forum or in the group that CS has changed things/groups/whatever based on the particular feedback provided in this and this forum by giving examples of the changes...

Posted January 18th, 2013 - 8:49 am from Miami, United States
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Posted January 18th, 2013 - 9:41 am from Zurich, Switzerland
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Posted January 18th, 2013 - 10:21 am from Vienna, Austria
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Posted January 18th, 2013 - 1:09 pm from Berlin, Germany
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Posted January 18th, 2013 - 1:27 pm from Vienna, Austria
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Posted January 19th, 2013 - 1:03 pm from Miami, United States
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Posted January 19th, 2013 - 1:33 pm from Zurich, Switzerland
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Posted January 16th, 2013 - 10:30 pm from Royken, Norway
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Posted January 16th, 2013 - 10:37 pm from Royken, Norway
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Posted January 17th, 2013 - 12:38 am from Melbourne, Australia
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Posted January 17th, 2013 - 5:41 am from New York, United States
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Posted January 17th, 2013 - 7:56 am by from San Francisco, United States (Permalink)
@Juanderer

I'll be the first to admit that our current member feedback process isn't perfect, and it is something that I'm spending time re-thinking. Right now the current process of taking feedback and posts on the forum is extremely time intensive...this past Sunday night I spent about 5 hours just reading 2-3 threads and taking notes. We get a lot of feedback, but we're not doing a good job of finding the useful information amongst the feedback, and then following up on it.

We're going to continue to try to streamline the process, to make sure that we can respond to issues in an appropriate way, as well as maintain a level of transparency and clarity with the community.

Posted January 17th, 2013 - 8:38 am from Berlin, Germany
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Posted January 17th, 2013 - 10:45 am from Amsterdam, Netherlands
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Posted January 17th, 2013 - 1:13 pm from Royken, Norway
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Posted January 17th, 2013 - 2:56 pm from Amsterdam, Netherlands
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Posted January 17th, 2013 - 10:49 am from Zurich, Switzerland
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Posted January 17th, 2013 - 12:51 pm from Vienna, Austria
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Posted January 18th, 2013 - 8:26 am from Riga, Latvia
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Posted January 29th, 2013 - 6:43 pm from San Francisco, United States
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Posted January 18th, 2013 - 3:41 pm from Karimunjawa, Indonesia
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Posted January 19th, 2013 - 9:41 am from Amsterdam, Netherlands
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Posted January 19th, 2013 - 9:59 pm by from San Francisco, United States (Permalink)
@Marco - Still reading the thread :) It's Saturday/the weekend, so I don't have much time to go through and answer every question right now, but I'll try to answer many of the questions/concerns in a post within the next 2-3 days.

@Claudia - You used the term "Newspeak" which I'm familiar with from 1984, but I'm not sure what you feel we're saying that you consider "Newspeak". Could you elaborate on what you mean?

Posted January 20th, 2013 - 6:17 am from Managua, Nicaragua
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Posted January 20th, 2013 - 8:49 pm from Miami, United States
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Posted January 21st, 2013 - 12:07 am from Curitiba, Brazil
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Posted January 19th, 2013 - 9:56 am from Tainan, Taiwan
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Posted January 21st, 2013 - 12:53 am from Roseville, Australia
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Posted January 21st, 2013 - 1:21 am by from Livingston Manor, United States (Permalink)
Sam,

The problem is a fundamental one. The old CS was itself a community (although top management also ran it as a fief). People were in it because they traveled or wanted to, and hosted or wanted to.

Now, the direction seems to be more Facebook-like: the site is a venture of the company and needs to make money. Much of that money will go to enriching management and investors. The users have to build their own communities, with the company channeling the activity in directions that create profit. Initiatives and ideas that may fit the hospitality exchange mission but don't generate greatly increased page views get short shrift.

In my 30+ years experience with Servas, I can confidently say that only about 1% of people are even candidates for partaking in hospitality exchange. For almost everyone, it's "Invite strangers to sleep in my house -- for free? Are you nuts?" and "What, stay overnight with some stranger in another country whom I've never met? I want a hotel room."

So, to make big money (you haven't shown how yet, but clearly data mining and page views are the pathways), you have to broaden the site's appeal to the general public. Therein lies the conflict. CS enabled free hospitality, but that's not good enough for a big financial return, so many of us know that what we're working for is going to change out from under us.

The investors quite reasonably demand a lucrative risk premium. Managers expect to get rich. That's how capitalism works. If hospex doesn't get you there, then you'll dilute it with more lucrative draws.

Convince the stalwarts that what we want, facilitating hosting/guesting, will get you what you want, and we're on board with you. I don't think you can.

If only everything on the internet didn't have to be free to survive. Personally, I'd be happy to pay a monthly fee for a site with a large membership dedicated to hospex and without Facebook aspirations.

John Gunther

Posted January 21st, 2013 - 12:37 pm by from Guangzhou, China (Permalink)
It's so simple:

No need to SHOW US you listening, but you actually should ACT like you listening.

This thread seems a nice start, how about one of you answer few of the unanswered questions next? There is at least 5-6 in this group alone.

Posted January 21st, 2013 - 6:54 pm from Frankfurt am Main, Germany
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Posted January 21st, 2013 - 8:23 pm from Riga, Latvia
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Posted January 21st, 2013 - 10:06 pm from Riga, Latvia
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Posted January 22nd, 2013 - 2:52 am from Melbourne, Australia
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Posted January 22nd, 2013 - 4:47 am by from Guangzhou, China (Permalink)
@ Peter Ley: I'm talking about the broken promises (see Theresa's post to name a few) not every question which ever raised...

How can we take someone seriuosly if he/she not even able to keep their own promises?

Posted January 22nd, 2013 - 9:19 am by from San Francisco, United States (Permalink)
There are a lot of questions and points in this thread, but I'll address some in this post. It's late in the night right now so I can't address all of them (it took me over an hour to write this post!), but I'll continue to read this thread and I will be posting responses as needed.

I'm going to address these with some bullet-like paraphrasings of points or themes that I saw in this thread from the community, then I'll give my answer.


(Paraphrase of feedback)- "Stop asking for feedback so much, we've given it and now we want to see results"

Me: I can understand this point of view, since we (at CS HQ) have often asked members to give us feedback when they were upset or when we launched something. The result was us saying "Give us Feedback!" relatively often over a short period of time, so that alone could be a little annoying. Add on to that the fact that the company hasn't done the greatest job at communicating in a clear way what kind of updates we've made and what we're working on, and it leads to the feeling amongst some members that we (CS HQ) are not listening or that giving feedback is not a worthwhile use of energy.

I understand, and we're going to try to do better. We've got a lot of feedback from the community, both in this group and on our Feedback forums (and other feedback channels). Right now we need to do a better job of communicating what we're working on and why, and we'll be doing that in a variety of ways. We hope that a blog from our development team (often times it will be written by Merci) will help give members some more insight, and we have other ideas for how we can give some more clarity and transparency to our actions.

-----

(Paraphrase) "Stop making a distinction between Couchsurfing the company, and Couchsurfing the community"

Me:

I refer to Couchsurfing as a Company and as a Community in different contexts. The same could be said for other communities/companies: Reddit, Quora, Yelp, etc. These are all companies that share the same name as their website and community, so it's important to differentiate between the two when speaking about them. When I'm talking about the Community, I usually try to make that relatively clear by explicitly stating it or via context clues. The same goes for when speaking about Couchsurfing as a company.

I don't want to confuse anyone about what 'Couchsurfing' I'm talking about, so I choose to state which I'm talking about.


-----

(Paraphrase) [size= 13px]Communicate with Ambassadors and other community leaders to help spread the message and get feedback.
[/size]

Me: I agree. The Ambassador Program will be receiving much needed attention this year. We've also recently launched a Beta Group (which started testing Events this week) which will help us get feedback about in-development features, and we often add power-users and community leaders to that group. Besides those two programs, we will figure out more ways that we communicate to the broader community (via leaders or directly).

--------

(Paraphase) People are using Facebook Groups to organize events or meetings. This shows that Places are very lacking in functionality

Me: I agree with this statement and I understand why Facebook Groups were created: Couchsurfing doesn't provide all of the tools that the community needs. When this is the case, the community is naturally going to use the tools that are available to them.

It is my understanding that people have created Facebook Groups because they wanted a way to talk about and coordinate events/meetings/activities. Is that correct? Someone let me know what they think about this.

Our Events system needs to be better at creating, coordinating, and promoting Events. Our Place Pages need to help showcase the Events in an area. Since we don't currently have these features working this way, the Facebook Groups have been created to fill this gap.

-------

@EOEl says that Couchsurfing needs to be more strategic and create plans, rather than "firefight" the day-to-day problems

Me: To this we also agree. When Place Pages launched, there were many "fires" to put out. There are still going to be the day-to-day fires that pop up, and there are going to be issues that occur that a member will demand our immediate attention.

The challenge that we face is making sure that we keep an eye on those issues, while making sure that we expend a lot of effort and energy in the more strategic and longer-term plans. Otherwise, we will spend a lot of time and energy fixing the short-term problems, rather than addressing the larger issues that the site and community are dealing with.

The longer-term work or big projects are what I'm spending a lot of my time on right now, which is why I can't post in the forums or Groups throughout the day. Some members get upset when they post and we don't respond to them directly...but it's simply a problem of Scale. We don't have enough staff at CS HQ to be able to respond to every post in the feedback forum or in the Groups, so we often choose to address things more broadly. We do, however, still try to occassionally post and answer questions/concerns directly.

It's a challenging task, and we will be working on ways to make this easier and to make our broader announcements/messages more impactful.

------

@MikeTendsToTravel: "[you need to] Get out in front of this censorship issue".

Me: We're working on some updated policies and guidelines that we will post on the site. These will help govern on various issues, one of which being post content. We are still in the drafting processes of these documents, so I do not have an estimated time for these to be public.

I understand that Censorship is an issue to some members and that some members feel that we should let anyone say whatever they want to say. While I think everyone can agree that Couchsurfing should be a place where people from different cultures and backgrounds can express themselves, I believe it should also be a place where everyone should feel welcome and encouraged to participate.

Some basic policies and guidelines can help protect the Couchsurfing community from detrimental behavior.


--------

(Paraphrase) The community needs more notice about changes coming in the future, as well as notice and explanation of what has just changed on the site.

Me: We agree, though sometimes it can be tough to give notice on some smaller changes. Our upcoming blog posts from the Development Team (posts often written by Merci) will help announce and explain changes coming to the site, so that we can give notice and explain why those changes were made.


-------

(Paraphrase) "Communication from the company needs to be more succinct, without jargon, and directly answer the community's questions or concerns".

Me: Thank you for the feedback. We are going to try to communicate more clearly and in a way that is more sensitive to our international audience's views on certain phrases. I've taken a lot of notes from this thread, for example, and it has helped shape some projects we're working on right now.


------

(Paraphrase) "The flagging system on Place Pages isn't working, and there is a need for something more robust"

Me: There are a variety of thoughts on this subject in the community. Some people think it's completely insane that we gave City Moderators influence in the Flagging system, and some people think it's stupid that we have a flagging system at all. We've also had some trouble recently where some individuals were creating fake accounts to flag a member's posts, and other problems where some Members were ganging up on other members to get their flags deleted.

We are continuing to monitor the Moderation system and we will be changing it periodicaly to adjust to the community's behavior. This is a system that is not perfect right now, and it will take some time to get it working for everyone.

The Moderation System's workings will be somewhat secret, since we don't want to open up the system to exploitation or reverse engineering by users that may want to abuse the system.

--------

(Paraphrase) "The Support Team is closing support tickets in ZenDesk before the problems or questions have been resolved"

Me: Thanks for the feedback on this, I have passed it on to our team. We are working on improving our support systems and have already made many efforts to reduce our first-response time, making sure that members receive a response from the support team much faster than they used to.


-------

(Paraphrasing): "[the CS HQ Staff] You are young and unexperienced Couchsurfers" "Get some Couchsurfing experience. Get experience, get references, and try to understand what the community is actually about."

Me: This is a sentiment that I see sometimes, as people will cite that myself, Merci, Bill, and our CEO, Tony, are relatively new to Couchsurfing. There is also a concern amongst some community members that there aren't any experienced Couchsurfers at the company.

Couchsurfing HQ has staff that have been members since 2005 and we have staff that have only been members for a few months. The Couchsurfing staff is a relatively small team, so oftentimes all experiences and years are represented in most discussions in the company. We are also going through many efforts to talk to and learn from the community, through the Beta Group panel, Skype or in-person interviews, and through our own Couchsurfing adventures.

For me personally, I've only had time to go to meetups in the past two months since I've been at Couchsurfing HQ. Soon I will be hosting at my apartment in San Francisco, and I hope to find the time to Surf in the next couple of months. I've been very busy lately so I haven't had the opportunity to Surf/Host, so the Couchsurfing meetups in SF have been my main CS experiences. I'm currently helping co-coordinate one of the weekly CS Meetups in San Francisco.

I'm personally going to be making many efforts to Host and Surf this year, though I believe hosting and going to meetups will probably be the easiest for my personal schedule and work life.

Posted January 22nd, 2013 - 2:44 pm from Batu Ferringhi, Malaysia
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Posted January 24th, 2013 - 1:48 am from Melbourne, Australia
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Posted January 24th, 2013 - 3:22 am by from San Francisco, United States (Permalink)
@Theresa

I'm going to push back on this post/request since I feel that some of the expectations here will not be something I can keep up with right now, simply due to resources (ex: time and focus). Specifically, I'm not going to list everything I took away from the thread and the things I'm working on right now. I think my previous response post helps indicate what resonated with me, and indicates the things that we're working on.

To add one thing to my previous post..
Broadly speaking, it's was also helpful to get some insight into what language members are sensitive to, or not appreciative of.

Regarding the blog:
The blog will be one of the major tools used to communicate changes, especially smaller changes like changing the Community Details section design. When we launch major features, like Events, we will have much broader communication. We are also looking into implementing ways that the site can help educate users about new features, but we will likely save that for the launch of major features.

Making the blog posts more visible is a priority, but we have many other priorities to go after too. I don't have a definitive answer regarding whether we'll add some sort of alert bar, or add a notification to Place Pages, etc.

I'll let Bill address your questions that are directed towards him.

Regarding if there's anything else that I'd like to ask....not right now. I'd like to thank everyone for their responses, it was good to get everyone's thoughts and it was valuable to get a pulse from the Amb group. Thanks so much for all of the feedback, let me know if you have any thoughts on my lengthier response that I posted the other day.

Posted January 24th, 2013 - 8:41 am from Berlin, Germany
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Posted January 24th, 2013 - 9:23 am from Zurich, Switzerland
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Posted January 24th, 2013 - 10:19 am by from Copenhagen, Denmark (Permalink)
If you continue using many ways of communication, like here, forums, blogs, facebook, twitter, then let it be easy to everyone to know where to find it, and what kind of answers to expect in wich forums. I am probably not the only one that not want to go through 5 - 10 different forums every day to see if something new is happening.

Posted January 24th, 2013 - 11:31 am from Los Angeles, United States
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Posted January 24th, 2013 - 12:10 pm from Los Angeles, United States
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Posted January 24th, 2013 - 7:00 pm by from San Francisco, United States (Permalink)
@EdwardTravels

Could you please expand on your Flagging/Moderation point? That was the only part of your response that I didn't understand/wasn't sure if I completely followed.


Otherwise, you make good points and thanks for your thoughts.

Posted January 28th, 2013 - 2:05 am from Auckland, New Zealand
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Posted January 28th, 2013 - 7:12 pm by from San Francisco, United States (Permalink)
@FREDAUPOINT

I'm not sure what you mean...could you please elaborate? You stated "give ambassadors a chance to raise their voice and interest through polls". What does that mean to you? What does that, in terms of implementation and in practice, look like to you?

Posted January 28th, 2013 - 11:09 pm from Amsterdam, Netherlands
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Posted January 29th, 2013 - 4:17 pm from Berlin, Germany
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Posted January 30th, 2013 - 3:14 am from Auckland, New Zealand
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Posted January 30th, 2013 - 3:34 am from Kowloon West, China
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Posted January 30th, 2013 - 3:52 am from Auckland, New Zealand
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Posted January 30th, 2013 - 4:03 am by from San Francisco, United States (Permalink)
@FREDAUPOINT

To put everything up to a poll would be extremely limiting, time consuming, and there are many times that decisions should not be made by committee.

As an interesting discussion starter...

What kinds of decisions do you feel should be made by the community?

Posted January 30th, 2013 - 4:48 am from Auckland, New Zealand
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Posted January 30th, 2013 - 4:56 am by from San Francisco, United States (Permalink)
@FREDAUPOINT

Why do you feel that every possible change should be discussed with the community?

Posted January 30th, 2013 - 5:08 am from Managua, Nicaragua
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Posted January 30th, 2013 - 5:26 am by from San Francisco, United States (Permalink)
@Claudia - It's not my intention to come off that way, I'm just asking for some more clarity.

Posted January 30th, 2013 - 5:50 am from Kowloon West, China
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Posted January 30th, 2013 - 6:01 am by from San Francisco, United States (Permalink)
@GUSGUSGUS

- Definitely, it has been considered. Couchsurfing Ambassadors can help the community in a number of different ways, on that we totally agree.

Posted January 30th, 2013 - 5:20 am from Auckland, New Zealand
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Posted January 30th, 2013 - 8:35 am from Auckland, New Zealand
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Posted January 30th, 2013 - 5:35 am from Auckland, New Zealand
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Posted January 30th, 2013 - 10:24 am from Karimunjawa, Indonesia
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Posted January 30th, 2013 - 10:42 am from Amsterdam, Netherlands
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Posted January 30th, 2013 - 1:07 pm by from Copenhagen, Denmark (Permalink)
I also think that if you loose to many experienced travellers because you want to get a lot of new unexperienced members instead, many of us that are somewhere in between, will loose interest in the site. Maybe you can be the biggest travelsite (is that the goal? It seems so), but not the site experienced travellers want to use. And if you loose too many of those members to other websites, I think it will be very difficult for you to get them back here later, because it took a long time to make the decision to change. It is not that I am very sad anymore if that happens, I have get used to the thought now, but I still believe it is possible to prevent it if CS (staff or owners?) really want it.

Posted January 30th, 2013 - 1:12 pm from Berlin, Germany
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Posted January 30th, 2013 - 1:24 pm by from Copenhagen, Denmark (Permalink)
Okay, as I wrote it, it has nothing to do with communication. But I think the way cs communicate now, in blogs and social medias, is a way to reach new members, that not nessecarily is interested in travelling and cultural exchange. It is done without caring (it seems) if the people they attract are actually people that will be good members of a cs community. And also updates seems to be related to this. They are made to be used by lot of members (it seems), and not to beuseful to experienced members needs.

Posted January 28th, 2013 - 1:54 am from Castegnero, Italy
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Posted February 1st, 2013 - 7:50 pm by from Minneapolis, United States (Permalink)
Exactly.

Posted January 30th, 2013 - 2:00 am by from Minneapolis, United States (Permalink)
Dear Sam,

I appreciate this communication. As a long term member of CS, an avid traveler, ambassador, and business owner, I would wholeheartedly suggest that the Team harness the collective knowledge of the experienced CS members by actively working with a select number of ambassadors/super users from each country.

CS is a beautiful, exquisite melding of many cultures. Those whom have traveled often and/or work with their local groups to forward the CS cause are an exceptionally knowledgeable mass of people. They understand the idiosyncrasies and nuances of their region, whether it is geographical or perhaps more cultural. The current challenges facing CS could be ameliorated with informed opinion. It would behoove the current leadership to work with the talent they have at their disposal.

Thank you,

Ali Art
CS Ambassador from Minneapolis, MN USA

Posted February 6th, 2013 - 8:49 pm by from Sao Paulo, Brazil (Permalink)
It's a good thing Sam decided to step up, even if just to show (who?) that they're "listening".

Either way, as Fabian Dreher put it, the feedback on the "Place Pages" is negative, and I just drop by to express my feelings right now:

DAMN PLACE PAGES!

Seriously, I've been trying to find a host in Buenos Aires, but it gives me so many people from La Plata and other places that I gave it up. It takes forever, and I'm just restting my account with Hospitality Club. Maybe I'll have better luck there.

Posted February 6th, 2013 - 10:34 pm from Berlin, Germany
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Posted February 7th, 2013 - 2:23 am from Batu Ferringhi, Malaysia
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Posted March 11th, 2013 - 7:09 am by from Moscow, Russia (Permalink)
Sam Houston,

it would be interesting to see official comment on
- why Ambassador Group was switched to private mode (without any warning or explanation, btw)
- why Don and Justin profile were deleted

- I am also quite curious about certain related questions, i.e.: in a light of a recent changes - shall we keep this change in secrecy from the public?

Shall we assume that all of the information in this group top-secret, confidential and not public, and anyone who will publish it in other sources is under threat of CS membership termination???

Could anyone in CSHQ explain why?

I do hope that my profile will not be deleted over asking this question.

Posted March 11th, 2013 - 9:39 pm from Frankfurt am Main, Germany
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Posted March 11th, 2013 - 10:39 pm from London, England
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