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The challenge to CS to use their own website
Posted January 29th, 2013 - 12:04 pm from Perth, Australia
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Posted January 29th, 2013 - 12:36 pm from Karimunjawa, Indonesia
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Posted January 29th, 2013 - 1:46 pm from Berlin, Germany
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Posted January 29th, 2013 - 3:04 pm from Moscow, Russia
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Posted January 29th, 2013 - 4:53 pm from Saint-Brieuc, France
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Posted January 29th, 2013 - 5:39 pm from Riga, Latvia
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Posted January 29th, 2013 - 9:06 pm by from San Francisco, United States (Permalink)
We're trying to bring the overall site navigation in line with other patterns so that doing stuff like clicking on your profile photo and clicking the dropdown do different things.

There are a lot of inconsistencies, especially between the legacy codebase and the new platform. We're trying to correct these, but yes, it's an awkward process to move over.

I use the site every day - mostly to send messages, post in groups, and look at people's profiles - and we definitely don't have a great user experience yet. As with most software companies we always have to make trade-offs. There are a number of hard limitations with this particular codebase that negatively affect overall site navigation and can't be corrected until we're on a totally new codebase.

Posted January 29th, 2013 - 10:51 pm from Perth, Australia
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Posted January 29th, 2013 - 11:27 pm by from San Francisco, United States (Permalink)
There's been a link to the Groups page on every Place page since the end of December, at the top of each Related Groups module.


Posted January 30th, 2013 - 12:01 am from Perth, Australia
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Posted January 30th, 2013 - 12:01 am from Managua, Nicaragua
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Posted January 30th, 2013 - 12:02 am by from Uzice, Serbia (Permalink)
You're wrong Merci!
It's been there only if there were any sub-groups (related groups), meaning the city place with no related groups, doesn't have a a link to the groups page!

Posted January 30th, 2013 - 12:05 am by from Chapel Hill, United States (Permalink)
Quote artu "You're wrong Merci!

It's been there only if there were any sub-groups (related groups),
meaning the city place with no related groups, doesn't have a a link to
the groups page!"

I can confirm this. On the "Raleigh Area" place page - which has its own troubles for its name and its geographic inclusiveness - there is no such link.

https://www.couchsurfing.org/n/places/raleigh-north-carolina-united-states << See for yourself.
You're wrong Merci!

It's been there only if there were any sub-groups (related groups),
meaning the city place with no related groups, doesn't have a a link to
the groups page!

Posted January 30th, 2013 - 12:07 am by from Chapel Hill, United States (Permalink)
Apologies for the double artu quote appearing at the end of my post. I have no idea what I did to cause that.

Posted January 30th, 2013 - 12:44 am from Kolkata, India
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Posted January 30th, 2013 - 4:32 am from Berlin, Germany
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Posted January 30th, 2013 - 4:34 am from Berlin, Germany
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Posted January 30th, 2013 - 4:37 am from Managua, Nicaragua
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Posted January 30th, 2013 - 5:39 am by from San Francisco, United States (Permalink)
@Don Shine

I don't mind that you disagree with us or that you're unhappy with what has changed, but please don't be so condescending towards Merci or for that matter, any members of the site. This only discourages people from engaging on this group and from the site.

I understand that some members here also work in a technical field, but to say that people here individually have "far more experience than all of the tech team" is just outrageous and meant to inflame us. Couchsurfing employs a well seasoned product team that has employees that have many years of experience, coming from some of the top companies in the world.

Regardless - please don't treat Merci this way, any CS Staff members, or any other members of the community. This behavior violates the Guidelines of this group: http://www.couchsurfing.org/group.html?gid=2125&guidelines=1

Posted January 30th, 2013 - 5:49 am from Managua, Nicaragua
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Posted January 30th, 2013 - 5:54 am by from San Francisco, United States (Permalink)
@Claudia - That's besides the point. What I said applies regardless of if Merci is right or wrong. People shouldn't be treating others in such a way.

But, back on topic.

What you describe sounds like it could be a bug, and we will investigate it further. I'm passing it along to our team right now, thanks for the report.

Posted January 30th, 2013 - 7:24 am from Perth, Australia
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Posted January 30th, 2013 - 9:36 am from Berlin, Germany
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Posted January 30th, 2013 - 9:50 am from Dresden, Germany
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Posted January 30th, 2013 - 10:05 am from Amsterdam, Netherlands
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Posted January 30th, 2013 - 10:14 am from Dresden, Germany
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Posted January 30th, 2013 - 12:05 pm by from Copenhagen, Denmark (Permalink)
How can you easily find the groups now? I use "classical dashboard" and then "more groups", but there must be an easier way? (What a mess, what is the idea behind all this? What is the goal)?

Posted January 30th, 2013 - 12:30 pm from Managua, Nicaragua
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Posted January 30th, 2013 - 12:51 pm by from Copenhagen, Denmark (Permalink)
Thank you Claudia, I will probably use that, it seems like a more useful way.
Maybe I have just been lucky until now in using websites, I have really never seen anything done as bad as the changes to this site and community within the last half year. I hope that there are someone somewhere that actually like whats done, so at least it make some sense. And I hope that it within some month are going to be a useful site again.

Posted January 30th, 2013 - 1:46 pm from Moscow, Russia
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Posted January 30th, 2013 - 2:08 pm from Miami, United States
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Posted January 30th, 2013 - 2:12 pm from Perth, Australia
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Posted January 30th, 2013 - 2:39 pm from Miami, United States
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Posted January 30th, 2013 - 2:43 pm from Miami, United States
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Posted January 30th, 2013 - 2:46 pm from Miami, United States
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Posted January 30th, 2013 - 5:08 pm by from San Francisco, United States (Permalink)
That IS a bug with Groups button not appearing when there are no Related Groups. That should get fixed today. Thanks for pointing that out!

We're using a system similar to Agile. I am the product owner of both Places and Events. I run weekly sprints with two teams of engineers, assign points to user stories, etc. Seems like you guys know the drill. :-)

Posted January 30th, 2013 - 5:25 pm from Berlin, Germany
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Posted January 30th, 2013 - 6:53 pm by from San Francisco, United States (Permalink)
@Don Shine - Nope, we won't be doing that. We don't have enough staff to spend time doing that.

What we *are* doing, though, is posting every week on the blog and we are detailing the changes there.

Posted January 30th, 2013 - 6:59 pm from New York, United States
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Posted January 30th, 2013 - 7:04 pm by from San Francisco, United States (Permalink)
We're planning to pre-announce and explain the larger changes on the site like the Events feature.

For smaller changes, we announce those changes via the blog post. The blog post comes out every Wednesday, and it will discuss what came out on Monday/Tuesday.

Posted January 30th, 2013 - 7:26 pm from New York, United States
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Posted January 30th, 2013 - 7:55 pm by from San Francisco, United States (Permalink)
@juanderer -

The changes are announced via the blog posts I mentioned earlier. Here's a link to this week's post: http://www.couchsurfing.org/news/community-update/still-waters-run-deep-community-update-1-30-13/

There are multiple reasons that we don't announce these changes the day the happen. The main issue is an issue of time, and that we often have a number of changes in development at any given time, and we don't exactly know the day that they will release. We feel it is a better use of our time to do this weekly catch-all blog post that announces the various changes, rather than daily updates about each small change that is made.

Posted January 30th, 2013 - 9:03 pm from Managua, Nicaragua
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Posted January 30th, 2013 - 9:21 pm from New York, United States
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Posted January 30th, 2013 - 9:38 pm from Managua, Nicaragua
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Posted January 30th, 2013 - 11:16 pm from Berlin, Germany
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Posted January 30th, 2013 - 11:18 pm from Amsterdam, Netherlands
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Posted January 30th, 2013 - 11:31 pm from Berlin, Germany
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Posted January 30th, 2013 - 7:00 pm by from San Francisco, United States (Permalink)
I should add that the blog posts are basically the sprint review notes. We just started doing them last week and we'll continue to learn how we should write them, what kind of details to include, etc. :) We've should have one coming out later today, in fact! (assuming everything goes as planned ;) )

Posted February 1st, 2013 - 2:03 am from Edwardsville, United States
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Posted February 1st, 2013 - 1:53 pm by from Copenhagen, Denmark (Permalink)
I agree with Sahara, as the site is now it is difficult to rely on it when travelling.

Posted January 30th, 2013 - 2:41 pm from Dresden, Germany
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Posted January 30th, 2013 - 7:24 pm by from San Francisco, United States (Permalink)
@Marina -

You said:
"Am I indeed reading this???

The CS team is called upon on doing their work poorly, and your answer is "oh we are offended by the fact that you assess our work as total crap"? Really, offended? So freaking what? "


That's not what I'm saying exactly - I'm saying that no one should treat other human beings in an extremely condescending and negative way, regardless of your disagreement or feelings towards something that has been done on the site.

Like I said, I don't mind that people are upset or dislike our work, but I do mind when people treat other people in a very negative way. To communicate that way with others is not considerate or respectful, which is against the 1st guideline on the Couchsurfing Community Guidelines: http://www.couchsurfing.org/guidelines

I'm asking for a higher level of conversation from everyone in the Ambassador group. There's no need to bring the conversation down to a level where we're doubting someone's professional qualifications and calling someone a liar. Doing that only discourages fellow members, and even Couchsurfing staff, from contributing to this group.

Posted January 31st, 2013 - 6:58 am from Moscow, Russia
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Posted January 31st, 2013 - 9:54 am from Dresden, Germany
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Posted January 31st, 2013 - 10:38 pm from Managua, Nicaragua
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Posted February 4th, 2013 - 2:52 pm by from Raleigh, United States (Permalink)
I was wondering about the Raleigh "place page"...as I originally created the Raleigh group. Honestly, it is really discouraging to not be able to connect as easily with the people from the group. Due to a lot of the changes I have become a less active CSer when I used to be very active.

Posted February 4th, 2013 - 3:19 pm from Uppsala, Sweden
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Posted February 4th, 2013 - 4:00 pm from Pittsburgh, United States
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Posted February 4th, 2013 - 4:24 pm from Berlin, Germany
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Posted February 4th, 2013 - 4:54 pm by from Raleigh, United States (Permalink)
Thanks for the resources. It is so incredibly sad that these questions are being asked.

Posted February 4th, 2013 - 7:12 pm from Riga, Latvia
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Posted February 4th, 2013 - 7:33 pm by from Sarajevo, Bosnia and Herzegovina (Permalink)
Depends on where you go - in the city of Berlin, for example, there are already more than 1000 users on BeWelcome, and numbers keep growing fast.

Hopefully that will serve as a warning sign to CS management. I still believe that CS is a great community, but those recent changes - especially scary cases of censorship - are very worrying.

Posted February 4th, 2013 - 8:11 pm from Miami, United States
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Posted February 4th, 2013 - 10:00 pm from Royken, Norway
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Posted February 4th, 2013 - 9:55 pm from Riga, Latvia
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Posted January 30th, 2013 - 4:52 am from Auckland, New Zealand
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Posted January 30th, 2013 - 8:07 pm from Riga, Latvia
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Posted January 30th, 2013 - 8:20 pm from Perth, Australia
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Posted January 31st, 2013 - 1:35 am from Kolkata, India
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Posted February 3rd, 2013 - 11:52 pm from Melbourne, Australia
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Posted February 4th, 2013 - 2:36 am by from Melbourne, Australia (Permalink)
This has been CS HQ attitude for years.

If you're not there in front of them, then you aren't any important part of CS.

The one time they had a decent Ambassador liaison person who actually engaged with the community and got things moving and working; they got rid of him within a year and never replaced him.

This isn't any kind of professional organisation they claim to be, it's a bunch of hacks pretending to be something they're not.

And then they get offended when you point it out. Then you get marginalised and ignored.

Which is no real change, because ignoring the community is what the 'leadership' team do best.

Post removed.
Posted February 4th, 2013 - 8:37 am by from Sarajevo, Bosnia and Herzegovina (Permalink)
This post has been removed by the user.

Deleted Post
Posted February 4th, 2013 - 8:43 am by from Sarajevo, Bosnia and Herzegovina (Permalink)
So here are 2 suggestions for you, Sam & Merci, and for all your colleagues at CS International World Headquarters:

1: Change your status to “Yes” or “Maybe” or at least “Coffee or a drink”. You live in the Bay Area for Christ's sake, so if you really want to know what the community thinks - START HOSTING and talk to your guests!

2: For 3 months, you should stop all changes on the web site, and use that time to TRAVEL AROUND THE WORLD! Couchsurf every night during the journey, and use the days to visit meetings, have coffee, and hear about the experiences, wishes and frustrations of long-term members. In cities like Atlanta or Berlin, you may even want to meet some BeWelcomers - almost all of them once active and enthusiastic Couchsurfers. And, yes, your employer should pay for the flights - the money would certainly be well invested.

Every successful newspaper publisher reads their paper, every waiter knows the wines they recommend why, oh why is couchsurfing now run by people who have never in their lives surfed or hosted??

Posted February 4th, 2013 - 8:56 am from Royken, Norway
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Posted February 5th, 2013 - 12:22 pm by from Bamberg, Germany (Permalink)
I have another suggestion for Sam & Merci.
Once you start following Jens' advice, maybe read this and copy the contents to the CS TOU? http://www.bewelcome.org/faq (Don't join though!)
And you are always welcome to our local community!
CU,
Christian