Location: The Couchsurfing Project >> CouchSurfing Ambassadors >> Ambassadors Group (Public)
Login for full access to Couchsurfing Groups. Not a member yet? Join our community!

Community Details section of Places Pages to be "retired" (deleted); read why here
Posted February 7th, 2013 - 2:32 am from New York, United States
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 7th, 2013 - 2:53 am from Kowloon West, China
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 7th, 2013 - 3:12 am from Kowloon West, China
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 7th, 2013 - 8:19 am from Saint Petersburg, Russia
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 7th, 2013 - 9:13 am from Los Angeles, United States
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 7th, 2013 - 11:11 am from Edinburgh, Scotland
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 7th, 2013 - 1:25 pm by from Tempe, United States (Permalink)
yes mods and ambs are being stamped out. Its really sad because much of the spirit and energy comes from this source. We keep on wishing though because so many of our friends made thru the years can only be accessed thru this site. Many of us ambs have lived and breathed CS and it is so hard to let go. When the "Community Details" are eliminated, according to their plan, also go the old city groups, the local support community, because there will no way to get to them, or to have them grow. In the case of New Delhi the name of the group does not even appear on the list "related groups" to the side.

Posted February 7th, 2013 - 1:29 pm from Saint Petersburg, Russia
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 7th, 2013 - 2:19 pm from Kowloon West, China
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 7th, 2013 - 6:46 pm by from San Francisco, United States (Permalink)
We did spend more time improving Community Details, as I said we were planning to. We released the first of planned improvements: moving Community Details to a more prominent place on the page.

However, there was no change in the number of Community Details being created after that we made that change. Since the first change to Community Details did not affect the overall use of the feature, I had no evidence to support spending more time on the other improvements we'd planned.

Posted February 7th, 2013 - 7:14 pm from Los Angeles, United States
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 8th, 2013 - 3:56 am by from Chapel Hill, United States (Permalink)
Quote EdwardTravels "Also, what are you doing about Places Pages where there were no moderators?"

Or the Raleigh Area place page. The local group was, and still is, the Triangle CouchSurfing group that is sill going strong but is in no way moderator-ly connected with the place page for the same geographical area. I have no idea who or where they found whatever forum group that was promoted to the place page or even if such a thing was done.

That said, I'd LOVE to have a guideline on that page so as to direct conversation to where the actual locals hang out and discuss things and helpfully answer questions.

Just another data point for a place where CouchSurfing, themselves, created the underutilization situation. We'd use it if'n anyone (of the regularly participating locals) had access to make one.

Posted February 8th, 2013 - 5:00 am from Berlin, Germany
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 8th, 2013 - 8:39 pm by from Tampa, United States (Permalink)
I strongly disagree. You do not communicate effectively with us then you make half-informed decisions. This is so ridiculous that I am speechless.

I have never received details on this and I'm always on CS. You should reconsider these kinds of knee jerk reactions. No corporation in its right mind would treat its employees this way. Are you seriously trying to kill CS?

Posted February 8th, 2013 - 10:32 pm by from San Francisco, United States (Permalink)
@Alayne

The removal of Community Details was not a knee jerk decision at all, a lot of thought went into the decision. We describe this in detail in the blog post: http://www.couchsurfing.org/news/cs-organization/place-page-design-updates-and-retiring-community-details-community-update-2-6-13/

Regarding "no corporation in its right mind would treat its employees this way" - which employees do you feel are being wrongly treated?

If you meant community members, we're definitely not trying to kill Couchsurfing. We closely monitor community activity and site usage data (we describe that a little bit in the blog post), and the community is very active right now. Any changes we make are measured and monitored, and we make sure that changes make a positive impact.

Posted February 8th, 2013 - 10:57 pm by from Wellington, New Zealand (Permalink)
Ok, so if someone comes onto my Place page now, and wants to know about touristy things in the area, or about how to find accommodation; if the main link withcommunity details on is gone, where do I point them, to?
Or do you expect me and other query-answerers in my community to spend several minutes answering each question when they are the same over and over again, when we could have just replied with a link to the 'community details'?

Posted February 8th, 2013 - 11:03 pm from Miami, United States
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 9th, 2013 - 2:36 am from Tokyo, Japan
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 10th, 2013 - 4:53 am from Los Angeles, United States
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 11th, 2013 - 10:26 am from Los Angeles, United States
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 9th, 2013 - 1:26 pm by from Brisbane, Australia (Permalink)
Since we put up proper community details in Brisbane, more people have started using groups properly, fewer couch request posts are going to the wall, and when couch requests are posted, a growing group of active members are responding by linking to the community details.

It almost looks like a sense of community is starting to return.

Please... I beg you... don't make this change.

Posted February 10th, 2013 - 11:04 pm by from Bath, England (Permalink)
@Merci , please see my post at https://www.couchsurfing.org/group_read.html?gid=2125&post=14155789

I'd like to be able to add community detail to our place but it has no moderators so the place can't be edited...

Posted February 7th, 2013 - 8:15 pm from Santiago, Chile
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Post removed.
Posted February 7th, 2013 - 8:31 pm by from Wellington, New Zealand (Permalink)
This post has been removed by the user.

Deleted Post
Posted February 7th, 2013 - 8:48 pm by from Wellington, New Zealand (Permalink)
So what if is is under-used???!!! It costs CS no time of money or effort to leave it as-is for those who choose to use it.

We on my Place often refer people to it, precisely so we don't have to repeat ourselves in answering questions over and over again.
You want to make the jobs/lives of moderators' and helpful-types who answer queries on the conversations boards even more tedious!?

Thanks.

Posted February 8th, 2013 - 12:38 am from Miami, United States
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 8th, 2013 - 11:14 am by from Bamberg, Germany (Permalink)
"one step forward, two steps back..."

I have yet to see steps forward?
My local city BAMBERG (world heritage) is now found under (nearby) Coburg - a nice village, but nothing special.
As a result Bamberg is now nearly invisible for visitors and subsequently no couch requests...
:(
(I reported this a few times - but nobody is listening!)

Maybe this is the real aim of 'the new team'? Messing up the community (and ambs) until this place is so unusable - that the investors withdraw their money and we are back in business? ;)

Waiting,
Christian

Posted February 8th, 2013 - 4:49 pm from Berlin, Germany
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 9th, 2013 - 2:58 am from Sydney, Australia
This member profile has been deactivated

Posted February 10th, 2013 - 3:17 am from Victoria, Canada
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 11th, 2013 - 5:25 am by from Livingston Manor, United States (Permalink)
I wrote quite a bit for my local Hudson Valley area a few years ago, but at that time, CS kept delaying making the place info publicly accessible.

Then they went for-profit, so I took everything down in line with my philosophy that if I help someone make money, I want to be paid for it. That's the business I'm in, after all.

I tried moving the info to Wikitravel, which had nothing much on my area, but I immediately ran into older contributors who argued with me on how to tag and present it. After a several of my additions were reversed, I stopped because it wasn't worth fighting over.

It's not always easy to contribute soemthing of value for free and feel good about it.

Posted February 11th, 2013 - 10:24 am from Los Angeles, United States
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 11th, 2013 - 5:39 pm from Oxford, England
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 11th, 2013 - 7:55 pm from Berlin, Germany
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 12th, 2013 - 12:12 am by from San Francisco, United States (Permalink)
@WIEGALD

That's a pretty elaborate and imaginative scenario, but it isn't true at all, luckily! If Couchsurfing was ran like that, I certainly wouldn't want to work here, and I imagine many others wouldn't want to..including our investors.

I came to Couchsurfing because I wanted to work at a company that is making a difference in the world. I came here because I trust Tony and others on the team, and I'm excited about where Couchsurfing is going in the future.

Luckily that future doesn't involve "hiring cheap script kiddies and communication experts", creating schemes to piss off users, and selling the company for $20 million dollars.

The Couchsurfing website, as it stands right now, is largely made of technology that was created over many many years, and is quite old and inefficient. In December we launched Place Pages, which was our first launch of our new Ruby on Rails technology, and now we're methodically programming and re-creating all of the features on the website. Our next new feature will be Events, and soon after we plan to address Profiles and Search.

Everything has to be recreated, but we're recreating it while the site has a community of millions that use it every month. Instead of choosing to recreate the entire website and then launch it, we've decided to recreate sections and launch them, which means that we're simulatenously running new site technology and old site technology.

This is why you see user interface inconsistencies on the site, or sometimes why there might be something that doesn't work quite right. More often than not, the reason is that we've still got to build the new feature to replace the old.

This process takes a long time, and with it come occassional pain points. We're working to address these pain points and problems as quickly as we can, but due to the huge tasks involved with this website transformation, it sometimes means that bugs and issues will not be addressed. We accept that inherent trade-off involved in our process, because we're confident that we will end up with a better website in a more timely fashion.

Sometimes features don't perform well, and sometimes they need to be cut off. Unfortunately, this time Community Details didn't make it and it had to be retired. There will be other features in the future where this will happen, including features that we have created and designed ourselves. We're not just picking stuff randomly, we have a process involved, and hopefully you got some insight into that process via my blog post.

We absolutely do not want to "kick the active members in the face". What we want to do is create a great website that serves and supports the large and very diverse Couchsurfing community. Sometimes that means certain features are removed from the website, and sometimes that can lead to some members deciding to no longer use Couchsurfing. We never set out to make people leave, but we accept that people may leave because their particular needs and desires are better met elsewhere.

Posted February 12th, 2013 - 1:01 am from Managua, Nicaragua
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 12th, 2013 - 6:49 am from New York, United States
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 12th, 2013 - 9:08 am from Saint Petersburg, Russia
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 12th, 2013 - 10:03 am by from Brisbane, Australia (Permalink)
+2 Juan

Posted February 12th, 2013 - 11:05 am from Managua, Nicaragua
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 12th, 2013 - 7:11 am by from Wellington, New Zealand (Permalink)
Sam, up to now, some people wanting to know about touristy things, or how to find a job, etc in Wellington could find out from the community details.
Not everyone saw that they were there, so we'd get some queries about it on the main conversation page, bit it was easy to tell them to look at the community details/sticky link for info. We did not then have to spend time answering the same old questions over and over again.

What would you like us to do now?
You've made it much more tedious for the Wellington-knowledgeable regulars to bother spending time on the conversations board.
We expect even more such queries to answer now, as there'll be no community details to divert some people before they got to start a question on the conversations board about it.

So again, how do you propose we deal wit these repetitive questions, with no general info link/sticky thread to simply refer them to?

Flag them?
Copy and paste answers from files on our hard drive, if we happen to be on the right computer at the time?
Type individual answer to generic, repeated questions (tedious, will put a lot of people off helping out on the baord)?

Posted February 12th, 2013 - 10:51 am from Perth, Australia
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 12th, 2013 - 12:37 pm from Melbourne, Australia
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 12th, 2013 - 11:57 pm by from Bath, England (Permalink)
The thing that strikes me as strange is that a lot of effort seems to have been spent in quantifying why the Community Details functionality must be removed and then a lengthly blog post to communicate this. Surely leaving it in place would take no effort? Why spend all this effort on removing functionality when the same time could have been spent on developing new functionality.

I really can't see what harm Community Details were causing and this hasn't been explained; we've only been told why they're perceived to have not been used and even this quantification used flawed logic (clicking does not equal reading).

I really don't understand...

Posted February 13th, 2013 - 12:17 am from Berlin, Germany
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 13th, 2013 - 12:57 am from Victoria, Canada
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 14th, 2013 - 8:15 am from San Jose, United States
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 16th, 2013 - 10:06 am from Miami, United States
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 16th, 2013 - 11:08 am from Miami, United States
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted February 14th, 2013 - 8:12 am from San Jose, United States
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.