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System performance over the weekend
Posted May 27th, 2013 - 10:33 am from Zurich, Switzerland
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Posted May 27th, 2013 - 11:47 am from Sevilla, Spain
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Posted May 27th, 2013 - 12:04 pm from Zurich, Switzerland
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Posted May 27th, 2013 - 12:28 pm from Sevilla, Spain
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Posted May 28th, 2013 - 8:00 pm by from Oakland, United States (Permalink)
Hi EOEL,

Our DevOps team receives notifications whenever system outages occur. They work on fixing them 24 hours a day, 365 days a year.

Given the fact that we have both old and new servers in different physical locations makes the process of actually solving the issues more tedious than we would want it to be. Rest assured, weekends are covered :)

M.

Posted May 28th, 2013 - 8:39 pm from Zurich, Switzerland
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Posted May 29th, 2013 - 3:29 am from Melbourne, Australia
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Posted May 29th, 2013 - 3:58 am by from San Francisco, United States (Permalink)
With situations like this, a person is on-call and they help cover issues like this. For instance, our PHP Site servers were down a couple of hours ago, for roughly 10minutes or so, because of some server issues. Our server ops team is always on-call to cover issues, and they have their own precedures that they go through. You don't need to be in the office and working to cover situations like this.

A couple of weeks ago we experienced a long period of downtime, and several members (Theresa included) brought up that we didn't communicate very well to the community during that downtime. Since then, we've made some steps to make sure that can better communicate during longer periods of downtime, including preparations for updating our social network accounts.

As Martina said earlier, we have different server systems for the site. More specifically, we have a set of servers that run our PHP Site and we have Amazon Cloud servers that run the rails site. Most of the time the downtime occurs on the php site, either from the code itself or from the host provider. As we continue to update and transition the code to Rails, our uptime and reliability should increase.

Posted May 29th, 2013 - 3:30 pm from Sevilla, Spain
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Posted June 3rd, 2013 - 11:27 pm by from San Francisco, United States (Permalink)
I'm not going to share that level of detail on this forum, Alfonso. Our Ops team handles all of that.

Posted June 7th, 2013 - 6:18 am from Sevilla, Spain
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Posted June 7th, 2013 - 6:39 am from Zurich, Switzerland
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Posted June 11th, 2013 - 7:08 pm from Sevilla, Spain
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Posted May 31st, 2013 - 8:18 pm by from San Francisco, United States (Permalink)
@EOEL - I'm a product manager here at Couchsurfing. I don't think we've conversed before. Good to meet you.

I've checked with our Ops team and you're exactly right, we've been seeing some database issues on Sundays (GMT -8) that we're trying to resolve.

The Ops team said that the slowness should be related just to messaging, but it sounds like you're reporting issues with Couchsearch as well.

If you're willing to help me create a more detailed report for our team, I'd love to either get an email from you (merci@couchsurfing.com) or you can add more details here about which URLs were timing out, etc.

Best,
Merci

Posted May 31st, 2013 - 8:38 pm from Zurich, Switzerland
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Posted June 3rd, 2013 - 11:42 am from Sevilla, Spain
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Post removed.
Posted June 3rd, 2013 - 10:00 pm by from San Francisco, United States (Permalink)
This post has been removed by the user.

Deleted Post
Posted June 7th, 2013 - 6:16 am from Sevilla, Spain
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