Location: The Couchsurfing Project >> We are upset that CS has become a for-profit corporation
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[Official] Live Chat with Couchsurfing's CEO - Post your Questions
Posted December 19th, 2012 - 12:14 am from Rockchapel, Ireland (Republic of)
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Posted December 20th, 2012 - 8:03 pm from Dirkou, Niger
This member profile has been deactivated

Posted December 20th, 2012 - 9:31 pm by from Austin, United States (Permalink)
anyone attend? what was the feedback?

Posted December 20th, 2012 - 9:51 pm by from Paris, France (Permalink)
partial video: http://www.youtube.com/watch?v=oQ169iwB7Rc

partial chat log (questions and comments in parallel, from 19th minute):

19:19 ClaudiaHp: What problems did you solve with "places"? Where did you get the geography from?
19:19 ustreamer-030532: Every volunteers used to have access to and someday the access stop working.
19:19 ustreamer-379595: But Place Pages have made it SO much harder for new users (and old ones!)
19:19 ustreamer-659419: So when do we get back the Groups *WE* created?
19:19 ustreamer-881606: i did NOT ask whther they were gonna partner with AirBnB. they changed the question so it would be

easy to answer
19:20 ustreamer-997255: Did they just say that it took someone a year to be part of "the service"? It took me 2 days, back

6 years ago
19:20 ustreamer-886059: if you knew it would be critical why didn't you send out an e-mail to inform EVERY member?
19:20 ustreamer-538928: One thing that might make it easier to use the site would be if you guys set an arbitrary standard

that would automatically put users in either 'active' or 'inactive' status. That would really help!
19:20 ustreamer-563525: How could you not have thought of beta testing before? I'm told it is bad to be experienced in CS

if you want to have a future in CS organisation ....
19:20 ustreamer-056014: why do you put cities in a area in another country?
19:20 ustreamer-168855: They should offer this stream as a video on youtube as the only thing working on this transmission

is this chat.
19:20 ustreamer-630669: +1 Bill: I'm glad you're addressing the big issue with how places are unnecessarily lumping a lot

of towns together
19:20 ustreamer-274401: how can i add more city ?
19:20 ustreamer-510844: the audio is working.
19:20 ustreamer-545624: You say you understand this community but why do you not have profiles and make it a requirement

that all staff try hosting try hosting and surfing before commencing work
19:20 ustreamer-314811: Could you please repeat the address to the beta signup?
19:20 ustreamer-747379: A part from the IT issues (place pages, groups) what is the big issue here?
19:21 ustreamer-752343: Revert to the old groups right away
19:21 ustreamer-914668: zax2000: I just tried e-mailing "beta@ and "beta@ and both were bounced back.

#CouchsurfingFAIL
19:21 ustreamer-884355: Tony, is there a way to get in touch with you personally on a professional level to discuss some

points from the perspective of someone that has been heavily involved for years?
19:21 ustreamer-632528: Why did you decide to change the old logo?
19:21 ustreamer-379595: Gla you are addressing the big issue with how places are unnecessarily lumping a lot of towns

together
19:21 ustreamer-841308: +1
19:21 ustreamer-124739: you can deploy new technology, new code underneath, while keeping the data and keeping the same way

to function of the groups
19:21 ustreamer-056014: What will you do about the fact that my belgian region is now a french area???????
19:21 ustreamer-943539: The bottom line is that you don't have a clue about what your are doing.
19:21 ustreamer-886059: right I can't even find the search anymore
19:22 ustreamer-598480: Bolivia is Rio Branco now...sucks
19:22 ustreamer-054314: What is the great avatage of PLACE PAGES? Why do you consider it a good change? -Moses Ilinois
19:22 ustreamer-563525: you spent 8 months dishing the old site - then when you brought in the new site you realised your

solution was so poor
19:22 ustreamer-321423: Sad. Another community with a lot of peoples lifeblood turned into a product owned by a company.
19:22 ustreamer-752343: Chas and Dave
19:22 ustreamer-356272: sth about the open requests system.... because some people say that its ''against'' the old

mentality of Cs......and many people care only to find a couch and nothing more...
19:22 SamHoustonSF: Hi everyone - we're fixing the beta emails that Tony just talked about. Sorry that they're bouncing
19:22 ustreamer-379595: Great! Because I cant find anything on the new site
19:22 ClaudiaHp: Are you going to write tutorials about how to use the site?
19:22 ustreamer-212989: I think it should be on the home page advertising space. because the current home pageDifficult to

use for the Japanese. more 98% japanese people don't know about CS.
19:22 ustreamer-659419: Again you intro something that doesn't work... Ever tested anything in advance?
19:22 ustreamer-124739: do roll back. your future with keeping the places? couchsurfing exoding towards bewelcome
19:23 ustreamer-997255: Do we have to send the location errors again and again, maybe?
19:23 ustreamer-496210: Have you considered open-sourcing the site's code? That way everyone could help you with the

technical issues.
19:23 ustreamer-343694: ..
19:23 ustreamer-943539: Tony, we are in this together because YOU got us into this mess. Just get a decent map and figure

out where the official borders are!
19:23 ustreamer-884355: they are felt by many
19:23 ustreamer-886059: please post the web form again where we could tell you about wrong city groups?
19:23 ustreamer-168855: will this presentation be offered later on youtube or some other site so I can find out what is

supposed to be streaming real time on this ustreamer
19:23 ustreamer-508135: what kind of software team does rollout without beta testing? amateurs!
19:23 ustreamer-563525: the current version is awful - current logo is really poor - you completely ignored what people

used cs for
19:23 ustreamer-841551: People complain every time facebook changes it's layout. People learn and get used to it and then

like it.
19:24 ustreamer-370191: I like the new design, even if things can be improved!
19:24 ustreamer-040878: Are you aware of all the complains about the website and changes on for example Facebook and other

sites??
19:24 ustreamer-472144: I think you will should create a tool, when CS users can write/create their own city guide. Or best

place for lunch or other important place.
19:24 ustreamer-356272: do u know that many current Ambassadors of Cs advertise Bewelcome on their profiles and talk

againsta Cs. Why are they remaining Ambassadors of Cs if they advertise another site?
19:24 ustreamer-016386: I've rcvd my card to veryfy, I've already paid, not sure where to put in the code to verify address

?
19:24 ustreamer-925811: Whoa. tough room
19:24 ustreamer-608569: You seem to be simply repeating the same recommendations about the Place Pages that the users have

been saying constantly as feedback. Nothing new here. Please give us concrete promises and deadlines.
19:24 ustreamer-747379: Perhaps you should improve the website whether revert back to groups or not, you need to make sure

that correct grouping is carried out. Also how about hiring technical writers to create documentation
19:24 ustreamer-212989: thank you so amazing servise.i'm really really enjoy hosting.
19:24 ustreamer-752343: London leads the world. Listen to us. :-D
19:24 ustreamer-538928: It's hard to use the site with so many 'dead' profiles....could you put them in active and inactive

status?
...

19:26 ustreamer-806740: are you going to talk to ambassadors in the "places" to create regions that are sutiable for that

area
19:27 ustreamer-186460: wow, almost 30 minutes gone and few questions answered...was this just to sell us on Place Pages?

Answer more questions!!!!
19:27 ustreamer-926432: Souku: you said you are monitoring the users very effectively. How is that relevant to us - the

actual Csers?
19:27 ustreamer-884355: thank you for addressing my comment above,
19:27 ustreamer-124739: the questions must be selected by the community next time, not by biased board. use google

moderator for it, let the community decide what you will talk about
19:27 ustreamer-016386: Anyone got anything positive to say ? I think it's great ... I am also a newby.
19:27 ustreamer-886059: traffic analysis are a good idea
19:27 ustreamer-379595: You should have a better ranking system for "reply rate"
19:27 ustreamer-545624: We are experienced educated CS but had difficulty finding the find host button. We do not want a

search button for where to go but are more interested WHO. So we do not want to dig
19:27 ustreamer-608569: Sorry, who actually asked the question "What are you focusing on now?"
19:27 ustreamer-573566: Why having a list of travelers at the top of the place site, and another one at the left side? Can

you eliminate one?
19:27 ustreamer-056014: Newbe,if you would know the old system,you would hate it now
19:27 ustreamer-183411: wait; millions of users and less than 300 watching? not too good, hah?
19:28 ustreamer-652457: Stay tuned for the next step: monetizing activities.
19:28 ustreamer-052229: as a newbie, you might think CS now is great. If only you knew what they've trashed in order to get

here...
19:28 ustreamer-508135: Why didn't you ask the local groups what should be on Place Pages? Why was this a top down

decision? If you make volunteers unhappy they will leave.
19:28 ustreamer-343694: @positive to say to a newby: feel lucky that you don't feel sad right now. not having tasted suger

before won't let you miss it in the future.
19:28 ustreamer-881606: the goal of censorship is to avoid SPAM?? you keep spam and delete meaningful conversations!!
19:28 ustreamer-886939: I don't like the new layout either, but I see no signs of them reverting back.
19:28 ustreamer-124739: so that's it about groups? 3-4mn? 90% of questions were about groups. 90% of the discontent is

about groups. you're a SHAME
19:28 ustreamer-943539: Feedback forms: Do you even know that the feedback through Contact Us is broken and that I couldn't

even report a crime at the moment?
19:28 ustreamer-908753: One thing that would be extreamly helpful to me would be to have an area that includes "have own

transportation" and "need access to public transportation". We live in a very rural area.
19:28 ClaudiaHp: Why didn't inform how flagging works before introducing the feature? Do think it okay that one single

flagg can delete a post?
19:29 ustreamer-886059: feedback forum is great but when are you planning to have an internal tool instead of ZENDESK?
19:29 ustreamer-383096: I appreciate that you DO monitor the forums and write back with your own feedback, but it's

pandering. You avoid the questions. We want REAL answers, even if they're ones we don't like.
19:29 ustreamer-301269: I find it hard to find hosts through certain caracteristics?
19:29 ustreamer-850875: How are you handling the members of the community who mistakenly think think they have joined


19:29 ustreamer-914668: Instead of censoring posts, just give posters of suggestions/critiques a button o their posts to

also feed their post to the Feedback group.
19:29 ustreamer-884355: a question thats been out there for a long time
19:29 ustreamer-630669: starfire2125: if you're not posting ads, how are you planning on gaining revenue? It seems like

user fees would be the only solution
19:29 ustreamer-206469: Yoju have NOT explained the censorship
19:30 ustreamer-356272: i think u need to put some new Ambassadors because many old Ambassadors have resigned...and some

other are just inactive...while some other advertise Bewelcome....
19:30 ustreamer-632528: beta email does not work
19:30 ustreamer-672321: Is there a possibility to see this video another time? You know, global community, time zones,

etc...
19:30 ustreamer-864997: Hi- in a situation like Hurricane Sandy, it would have been, and still could be, useful to help

folks who have lost their homes receive temporary respite- your thoughts?
19:30 ustreamer-904616: we in saudi arabia have problem in couchsurfing website
19:30 ustreamer-977298: Might have been asked before: Why do you make this website more and more flashy, but less user

friendly?
19:30 ustreamer-512230: What do you think about the mass migration to BeWelcome, plannedfebr. 14th 2013 with already 51.000

attendees?
19:30 ustreamer-183936: Censorship of Ambassador comments. Blocking or removing profiles for speaking out and removal of

comments. Absolutley unacceptable. Comments on the future direction on these matters please.
19:30 ustreamer-496210: The question was what do the investors get in return.
19:30 ustreamer-124739: this webcast is a disrespectful joke for the many of us who have invested time and energy into the

COMMUNITY (*NOT* the company)
19:30 ustreamer-538928: Again, what do your investors get???
19:30 ustreamer-608569: Please, answer the questions. Massive outrage here. Many key community members are using this

webcast as your last chance to survive. We are leaving, and we are taking our local communities with us.
19:30 ustreamer-379595: You should have a better ranking system for "reply rate" - As so often there is NO replies (even to

good and personal messages)
19:31 ustreamer-243784: WHAT DO THEY GET IN RETURN? Answer the question!!!
19:31 ustreamer-510844: How can we add to the list of "related groups", on our local place page?
19:31 ustreamer-045841: Do you plan to ever allow us access to our old posts or to send their content on to us via e-mail?

If not, why not?
19:31 ustreamer-689809: Can you stop new members from requesting a couch if they don’t complete their profile?
19:31 ustreamer-061173: In an interview with El País CEO Dan Hoffer stated that there's a plan to let the company grow much

bigger and the final objective is to go public.[
19:31 ustreamer-998746: Massive outrage in Hong Kong
19:31 ustreamer-383096: CS has literally changed my life, and I want to make sure you guys still have that experience in

mind. Are we actually your first priority, or is the "business"?
19:31 ustreamer-747379: have you of documentation/technical writing, vdocimenting the website to clarify how to make the

most of it? you would also be able to see the limitations for yourself
19:31 ustreamer-886059: not short term revenue - but longterm revenue then?
19:31 ustreamer-943539: One person who never replies is Bill Loundy: 8% reply rate!!!
19:31 ustreamer-886939: What do they get? What do they get? What do they get? What do they get? What do they get? What do

they get? What do they get?
19:31 ustreamer-998562: goddamn you people don't have ANY constructive comments do you?
19:32 ustreamer-512230: What do you think about the mass migration to BeWelcome, planned on febr. 14th 2013 with already

51.000 attendees?
19:32 ustreamer-496210: YOU DID NOT ANSWER THE QUESTION, TONY. PLEASE CUT OUT THE PR BS.
19:32 ustreamer-206469: What is the LONG TERM revenue plan?
19:32 ustreamer-689809: Can you stop new members from requesting a couch if they don’t complete their profile?
19:32 ustreamer-545624: Please addresse the gross breach in privacy...
19:32 ustreamer-052229: How stupid do you think we are? If an investor took this on in order to not make a profit, they

would not have ripped the heart out of the community. I've had enough of this sop to concerned users
19:32 ustreamer-356272: not many clever questions from members......
19:32 ustreamer-468399: Much of the recent flack has been due to a lack of communication with CSers. Have you hired an

outreach coordinator to better communicate changes and respond to concerns going forward?
19:32 ustreamer-472144: You are TM now? Why?
19:32 ustreamer-943539: Bill, ambassadors have never been as underserved as under you!
19:33 ustreamer-886059: stop blaming single people please
19:33 ustreamer-538928: Did you say that investors give you thousands of dollars because they want you to grow, and THAT's

why they give?
19:33 ustreamer-514336: May I suggest that the date to be more clear? I mean, in many countries the date format is

day/month/year and sometimes you get confused. One suggestion is: Tue, 12/Feb/2013
19:33 SamHoustonSF: Sorry about that guys, just paused the chat so that I could keep up :)
19:33 ustreamer-772637: Bill, cs community have never been as underserved as under you!
19:33 ustreamer-472035: making a better world, a couch at the time, is that still something you are into?
19:33 ustreamer-206469: AirBnB & CS share a major investor. Is that random????
19:33 ustreamer-760340: @ TONY - You recently mentioned at a confrence in AZ that you are seeking travel partners. Do you

plan on NOT taking any commission or fee's from those partners you launch??
19:33 ustreamer-563525: I have never heard from you - having hosted over 2000 people ....
19:33 ustreamer-045841: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" WHY

NOT?
19:33 ustreamer-512230:
19:33 ustreamer-998562: buncha bitter ppl up in here damn
19:33 ustreamer-998746: You have alienated lots of hosts
19:34 ustreamer-186460: Ambassador community important to you, Bill? Seriously? Tell the truth, please!!!
19:34 MLikeMike: @date more clear: you can set up your date format in the Preferences - just check /

editprofile.html
19:34 ustreamer-468186: sounds to me like you're planning on pulling specific members out just because "this guy" has 250

references, and has been around since 2010 vs. "this girl" who started in late 2012 and only has 4 ref
19:34 ustreamer-886939: If you can't manage to directly answer questions that are asked, then you are going to lose even

more users. I will be one of them. Quit talking around the question and freaking answer them.
19:34 ustreamer-895141: Tony, what do you think about involving CS and CSers in volunteering opportunities worldwide?
19:34 ustreamer-884355: Bill, when they cry out in pain you ignore the cries, please let us be involved and help out, CS

is something we LOVE, let us help run it as it should be
19:34 ustreamer-914668: zax2000: You should want to do more than keep us around. For Pete's sake, we're a resource & we're

BEGGING for you to exploit us! And you're not doing it. What are your plans to do so?
19:34 ustreamer-689809: Will you implement a policy that hosts can charge surfers for accodomations?
19:34 ustreamer-472144: What about city guide by users
19:34 ustreamer-056014: We made COUCHSURFING!!!!Some respect for us please
19:35 ustreamer-760340: 22 million is early stage?
19:35 ustreamer-356272: do u know that some ex-Cs-ambassadors members bombardise constantly Cs groups with messages

advertising Bewelcome?
19:35 ustreamer-251104: Wow. I can't believe it. You blatantly IGNORED the question. WHAT DO THE INVESTORS GET *IN RETURN*?
19:35 ustreamer-512230: Your Terms of Use are illegal in Europe. How can it be that we still have to accept it? Even if we

don't agreed with it as is needed acording to EU laws?
19:35 ustreamer-472035: create a better world, one couch at a time - still into that?
19:35 ustreamer-961644: have they said anything useful yet?
19:35 ustreamer-124739: by summer many people will have moved to bewelcome
19:35 ustreamer-886939: Has anybody noticed that the watcher numbers have been going down... Watch, here goes another one!
19:35 ustreamer-689809: Will you implement a policy that hosts can charge surfers for accodomations?
19:36 ustreamer-630669: @sam, I think it's great that we're able to have live chat, and I want to continue this, but can

the team work on next time making it so that we can see people's usernames? I'm logged into the site b
19:36 SamHoustonSF: Yeah, we'll try to see if there's a better chat solution
19:36 ustreamer-508135: No Tony. Investors don't put in $millions without seeing a business plan that shows how they earn

on their investment. What will they get for their investment?
19:36 MLikeMike: @630669 - you have to log in to to see your username here
19:36 SamHoustonSF: This is a learning experience :)
19:36 ustreamer-383096: Thanks Sam.
19:36 ustreamer-203922: Lets keep this civil guys
19:36 ustreamer-045841: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:36 ustreamer-886059: thanks for making the effort !
19:36 ustreamer-496210: +1 on seeing the usernames.
19:36 ustreamer-943539: Tony, that's not an answer about the goal of going public and paying back the investors. Talking

about evasive. You keep saying what it is not about, but not what it IS about.
19:36 ustreamer-030532: Don't you already had a previous webcast to learn ???
19:36 ustreamer-472144: I respect you. You doing great things. Thank you.
19:36 ustreamer-884355: Mike, log in was censored ;) good to see you here tho ;) Cyberchi
19:37 ustreamer-961644:
19:37 ustreamer-689809: Will you implement a policy that hosts can charge surfers for accodomations?
19:37 ustreamer-914668: zax2000: You can type in your user names for now, folks. :)
19:37 ustreamer-186460: hire more professional people, please...who treat us with respect
19:37 ustreamer-356272: i dont think...eventhough they advertise Bewelcome all my coyntry they have less than

100 members.....
19:37 ustreamer-045841: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:37 ustreamer-472035: create a better world, one couch at a time - is that still a goal?
19:37 ustreamer-977298: Hey Chris! Susy here! :)
19:37 MLikeMike: hi cyberchi ;))) login @ ustream dot com to see your username
19:37 ustreamer-843768: I've been reading the questions for half an hour and am discouragd by the amount of negativity &

cynicsm in what many people are saying about a wonderful (free) service
19:37 ustreamer-595564: the mobile app version of CS needs to be updated.
19:38 ustreamer-518905: Q: "what will the investors get out of their investment?"A: "they invest in social platforms...

there are many social platforms... social platforms are valuable technology... they are not looking at
19:38 ustreamer-632528: What was wrong with the old logo? How much was the creator of the new one paid?
19:38 ustreamer-540070: Where the CS $$ went:
19:38 ustreamer-886059: yeah you can bookmark but only with the old dashboard and system
19:38 ustreamer-056014: why did you change the LOGO?A lot of people made t-shirts,other stuff........with the Logo and you

changed it
19:38 ustreamer-032987: so much empty corporate us-american bullshit
19:38 ustreamer-760340: @ Tony - Do you plan on NOT taking any commission or fee's from travel partners you launch this

year??
19:38 ustreamer-884355: seems quite a few people I know in here... anyone else able to get this back on track towards

getting our input? ;)
19:38 ustreamer-895141: Tony, what do you think about involving CS and CSers in volunteering opportunities worldwide?
19:38 ustreamer-548612: It is growing so fast what are you doing to keep it safe? I have created a lot of events but no

longer feel I can cause the last few events there were people that made it a very negative experiance
19:38 ustreamer-689809: Will you implement a policy that hosts can charge surfers for accodomations?
19:38 ustreamer-045841: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:38 ustreamer-512230: Your TOU are illigal in EUROPE. How can it be that we have to accept the new terms?
19:38 ustreamer-914668: zax2000: Items with old logo on them will be collectors' items! Look for mine on Ebay in 2020! :)
19:39 ustreamer-541673: Can you talk about the safety of CS and if there have been any complaints or porblems with it

regarding the safety of the process of Couch Surfing
19:39 ustreamer-912822: +1 on displaying usernames
19:39 ustreamer-535523: london rocks. :)
19:39 ustreamer-032987: you two know nothing about CS *historically*
19:39 ustreamer-472035: lisbon rocks
19:39 ustreamer-056014: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not????IT S ILLEGAL HERE IN EUROPE
19:39 ustreamer-689809: Can you stop new members from requesting a couch if they don’t complete their profile?
19:39 ustreamer-662517: Edinburgh rocks
19:39 ustreamer-884355: Tony, I think you and I need to have a chat some time, if you are open to it :)
19:39 ustreamer-961644: did anyone expect this wouldn't be a bunch of bullshit?
19:39 ustreamer-186460: I get it: "ask us anything" but then you pick and choose which ones you want to answer, choosing

the softball, PR ones. This has been a waste of my time. I won't be back
19:40 ustreamer-886059: we are not shown as moderators anymore. we've been kicked out the volutneer program. how can we

contribute?
19:40 ustreamer-124739: correct. questions MUST be selected by the community, not by biased phonies
19:40 ustreamer-206469: Will you publically engage to stop censorship?
19:40 ustreamer-686263: Yes, what about the Berner convention? #TOU?
19:40 ustreamer-752343: We're living o na different planet to these guys and most of the managment of the site
19:40 ustreamer-998746: To those who have commented on the negativity here - many people are angry about the appallingly

bad way CS admin has handled the introduction of Place Pages, which makes the site user-unfriendly.
19:40 ustreamer-510844: hmm
19:40 ustreamer-251104: @186460. I agree. What a waste. Time for bed.
19:40 ustreamer-760340: exactly
19:40 ustreamer-032987: How much did you pay Casey and Dan to back off? I know the answer and i'll donate 500 bucks if you

are brave enough to answer it.
19:40 ustreamer-689809: Can you stop new members from requesting a couch if they don’t complete their profile?
19:41 ustreamer-747379: The beauty of CS before that it progressed and sustained itself without the need of regulations and

policies, not it s loosing its innocence so to speak. This is what people chose when they chose CS
19:41 ustreamer-518905: it's 2am here... it's all b.s. so far... waste of time, i agree
19:41 ustreamer-545624: Do you think the reg. com. managers will want to volunteer after being shoved out of the city

groups and their city info deleted without warning.
19:41 MLikeMike: ☮
19:41 ustreamer-117373: Waste of time listneng to BS
19:41 ustreamer-061173: TEXT: AMP to +14155390182 to get BACK OUR GROUPS!
19:41 ustreamer-912822: yes, give us a pee break
19:41 ustreamer-544839: I agree with most people here. You are dancing around the main issues
19:41 ustreamer-045841: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:41 ustreamer-686263: TOU EU? Comment plz.
19:41 ClaudiaHp: oh, another e-mail ...
19:41 ustreamer-186460: what about the ambassadors program?
19:42 ustreamer-689809: Can you stop new members from requesting a couch if they don’t complete their profile?
19:42 ustreamer-496210: Pls answer this one: "Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection

Authorities? "No" - Why not?"
19:42 ustreamer-538928: Still, what do your investors get?
19:42 ustreamer-323350: have either of you ever surfed/hosted before you got your first check?
19:42 ustreamer-117373: ...like you have the beta email set up...?
19:42 ustreamer-518905: BRING BACK THE OLD GROUPS... (everyone copy and paste this here if u agree)
19:42 ustreamer-032987: EVERYBODY WHO IS UNHAPPY WITH THE RECENT CHANGES - SIGN HERE:
19:42 ustreamer-752343: Sounds liek politics - not straight forward clearly understood statements about any issues

regarding the future, the finances and the running of the site.
19:42 ustreamer-895141: Tony, what do you think about involving CS and CSers in volunteering opportunities worldwide?
19:42 ustreamer-124739: BRING BACK THE OLD GORUPS
19:42 ustreamer-472035: BRING BACK THE OLD GROUPS.
19:42 ustreamer-206469: What is your reaction to the German Data organization criticizing CS ToU?
19:42 ustreamer-632528: BRING BACK THE OLD GROUPS (and logo)
19:42 ustreamer-510844: Like Casey did.................
19:42 ustreamer-366292: BRING BACK *OUR* GROUPS!
19:42 ustreamer-662517: yes bring back our groups
19:42 ustreamer-686263: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:42 ustreamer-662456: should we start using .COM or stay with .ORG when sharing CS URLs?
19:43 ustreamer-065335: Are you going to bring the old groups back, or not? Because, thats the real question.
19:43 ustreamer-545624: IS about people but we dont feel we have been dealt with like people..
19:43 ustreamer-886059: please guys stop posting the same comments over and over
19:43 ustreamer-379595: BRING BACK THE OLD GROUPS
19:43 ustreamer-689809: Can you stop new members from requesting a couch if they don’t complete their profile?
19:43 ustreamer-359089: BETA EMAIL address you gave does NOT work!!
19:43 ustreamer-124739: GET OUT OF CS. YOU DON'T BELONG. YOU'RE A SHAME.
19:43 ustreamer-908753: One thing that would be extreamly helpful to me would be to have an area that includes "have own

transportation" and "need access to public transportation".
19:43 ustreamer-544839: Guys, you are killing CS. Plain and simple. If you have followed the chats, you know people are

unhappy and came here HOPING for some assurances. You are not providing any
19:43 ustreamer-518905: BRING BACK THE OLD GROUPS (<-- READ this Tony + Bill)
19:43 ustreamer-032987: Everybody who is unhappy with the recent changes - sign here:
19:43 ustreamer-163628: Bring back old "groups" views please
19:43 ustreamer-484092: beta@ does not excist yet? So we can't email to sign up for future betas.
19:43 starfire2125: then why is the new interface all about pictures and not about people's descriptions and getting to

know them?
19:44 ustreamer-752343: changing the world my ass
19:44 ustreamer-998746: But the new system doesn't enable us to do what CS is all about - to connect and communicate with

people
19:44 ustreamer-056014: Billand Tony...............STILL WAITING FOR THE ANSWER ON WHAT YOU WILL DO ABOUT THE GEOGRAPHIC

ERRORS?
19:44 ustreamer-884355: I gave 40-100 hrs a week for about 4 years to CS for free, and since the changes I got bumped into

nothingness
19:44 ustreamer-912822: Paul Fisher here, I joined just in time to see you were answering my question, but missed the

answer. could you repeat
19:44 ustreamer-686263: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not? It's an Illegal action in Europe.
19:44 ustreamer-379595: BRING BACK THE OLD GROUPS
19:44 ustreamer-206469: Do you own stock in CS?
19:44 ustreamer-662517: does anyone else notice how they are not actually giving straight answers to anything
19:44 ustreamer-510844: don't say it, show it.
19:44 ustreamer-914668: zax2000: Guys, they KNOW thaty ou want the old groups back. I'd like it too, but they've said that

its not technically possible. Move the eff on!
19:44 ustreamer-841551: emails to webcast@couchsurfing.com & webcast@couchsurfing.org just failed?
19:44 ustreamer-518905: BRING BACK THE OLD GROUPS (<-- READ this Tony + Bill)
19:44 ustreamer-998562: LEAVE BILL AND TONY ALONE
19:44 ustreamer-124739: it IS technically possible
19:44 ustreamer-032987: http://www.cslegacy.org/
19:44 ustreamer-608569: Tony! Please stop talking! Take 5 minutes if you need it before answering a question. We won't mind

waiting for you.
19:44 ustreamer-545624: When will we get a host and surfer as CEO. You will never understand us if you are not a CSer.

Please try to host..
19:44 ustreamer-634686: Could you have some kind of autosave for msging or couch request replys?
19:44 ustreamer-538928: For good quality, please divide active users from inactive users.
19:45 ustreamer-366292: Babble & waffle...
19:45 ustreamer-689809: answer one of my questions: Can you stop new members from requesting a couch if they don’t complete

their profile?Will you implement a policy that hosts can charge surfers for accodomations?
19:45 ustreamer-548612: Again safety is a concern. One of our Moderators created some real problems in our area spreading

lies & rumors leaving some people excluded & possibly dangerous scenarios
19:45 ustreamer-686263: In response to the new Couchsurfing's Terms of Use regarding members contents, I hereby declare

that my copyright is attached to all of my personal details, illustrations, comics, paintings, etc

ing the host and exchanging culture and NOT getting free accomodation! NEW USERS, please take note. Couch is there so u can

rest after a long day with host.
19:45 ustreamer-886059: post the weblink for correcting wrong city groups again please
19:45 ustreamer-749304: SamHoustonSF: can you please repost the email? Thanks.
19:45 ustreamer-760340: what do you do with the money you earn from your soon to announce travel partners?
19:45 ustreamer-045841: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:45 ustreamer-175962: Jerusalem isn't "Israel", speaking of geographical errors
19:45 SamHoustonSF: Hi everyone, there may have been a configuration error with the email addresses. We're working on

fixing that right now
19:46 ustreamer-056014: and kortrijk is not France
19:46 ustreamer-472035: are you still suscribing to "create a better world, one couch at a time"
19:46 SamHoustonSF: Thanks for your patience with us while we fix those email address real quick
19:46 ustreamer-518905: BRING BACK THE OLD GROUPS
19:46 MLikeMike: ╰☆╮"Can you stop new members from requesting a couch if they don’t complete their profile?" ---> you can

set this up in your settings @
19:46 ustreamer-032987: Dozens of volunteers spent years of their lives fixing the old location database until it was

pretty much prefect. Then, with the click of a button, you ruin it and make it suck for so many people
19:46 ustreamer-124739: the two idiots speaking are a JOKE, GET OUT OF CS.
19:46 ustreamer-943539: Aachen aint't in the Netherlands
19:46 ustreamer-022446: The old site worked better please help me understand why it has changed\
19:46 ustreamer-978794: Can you speak more slowy, please?
19:46 ustreamer-689809: Can you stop new members from requesting a couch if they don’t complete their profile?Will you

implement a policy that hosts can charge surfers for accodomations?Too many freeloaders on the site these
19:46 ustreamer-686263: The content of our profiles are private and confidential information. The violation of my privacy

is punished by law (UCC 1 1-308-308 1-103 and the Rome Statute).
19:46 ustreamer-545624: Can you reinstate the local tips moderators added to the groups.
19:47 ustreamer-206469: Why is group Places content being censored?
19:47 ustreamer-112688: I ve been reporting CONTACT list errors for monthS, to sort them out in the groups we can create...
19:47 ustreamer-997255: it's not about the suburbs, it's about different CITIES
19:47 ustreamer-752343: bla bla bla
19:47 starfire2125: one way to fix place pages holding too big a group: enable the dormant ambassador tool 'city guide' so

that surfers can actual break down the different towns in the area for new people to understand
19:47 ustreamer-593361: You totally screwed up Chico, you can't even find a host now..
19:47 ustreamer-163628: Maybe you can do a Manual Geocoder for mini Group locations and events .
19:47 ustreamer-998746: Why didn't you ask LOCAL people in every city/country to help you with a geography lesson? They

know their area best.
19:47 ustreamer-054314: TONY, e-mail for transcript list did not work. webcast.at.couchsurfing. com Please Repeat the e-

mail address to get transcript -Moses Illinois
19:47 ustreamer-124739: YOU CAN GET OUT OF CS?
19:47 ustreamer-044000: hello
19:47 ustreamer-508135: "Why didn't you ask LOCAL people in every city/country to help you with a geography lesson? They

know their area best." <-- THIS
19:47 ustreamer-045841: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:47 ustreamer-056014: hahahahahaa
19:47 ustreamer-686263:
19:47 ustreamer-203922: I think what these guys are trying to do sounds positive. They are here to improve CS. Give them a

chance.
19:47 ustreamer-544839: You want SPECIFIC???? It was fine the way it was.
19:47 ustreamer-632528: You can go back to the city groups
19:47 ustreamer-032987: That you allow censorshop on cs is the ultimative proof that you don't understand the concept.

SHAME ON YOU!
19:47 ustreamer-689809: Will you implement a policy that hosts can charge surfers for accodomations?
19:47 ustreamer-749304: Whoa. Name-calling is not appropriate for this forum. We're allow to disagree, we're NOT allow to

disrespect each other.
19:48 ustreamer-932860: @Tony: Specific thing you can do: Bring back our old Groups
19:48 ustreamer-608569: WE HAVE TOLD YOU EVERYTHING THAT WE NEED. WE DON'T NEED TO REPEAT OURSELVES. READ YOUR FEEDBACK

PAGES AND ACT!
19:48 ustreamer-743166: yes but no offense, tourists coming to NYC are not gonna be too interested to go to the suburbs, no

matter how interesting the people are there! i used to be from the suburbs....
19:48 ustreamer-886059: I think we've made quite clear what we want in the forums
19:48 ustreamer-379595: Why didn't you ask LOCAL people in every city/country to help you with a geography lesson? They

know their area best.
19:48 ustreamer-895141: Tony, what do you think about involving CS and CSers in volunteering opportunities worldwide?
19:48 ustreamer-112688: when did CS CEO and other leaders ask the hosts & guests about the features before lauching the

F*** places group ??
19:48 ustreamer-045841: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:48 ustreamer-183936: ROFLMAO - Rob Delaney - Victoria, British Columbia - please comment on future direction of

Censorship of Ambassador profiles, deleting of same. You are losing some very active CSers because of this.
19:48 ustreamer-129715: no shortage of haters in this crowd - what's up with that?
19:48 ustreamer-124739: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:48 ustreamer-997255: do we have to continue send messages to support about the geographical errors, I did this already

and nothing gets done
19:49 ustreamer-215063: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:49 ustreamer-032987: THE NEW LOGO SUCKS!
19:49 ustreamer-689809: Will you implement a policy that hosts can charge surfers for accodomations?
19:49 ustreamer-943539: Why do you believe CS terms of use need to be more abusive and licenses and waivers broader than

those of any other website?
19:49 ustreamer-563641: The questions you are answering are not important. I am not getting anything out of this.......
19:49 ustreamer-545624: Thank you for addressing the suburb issue, but the moderators you bumped out would have been the

ones that helped you map out correctly. Learn to cooperate with the grassroots.
19:49 ustreamer-593361: A group of old school CouchSurfers ready to move to a new website
19:49 ustreamer-686263: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:49 SamHoustonSF: We're addressing the geographical errors and will continue to do so, thank you to anyone that is

reporting them to us via the google form
19:49 ustreamer-886059: Please keep the event features when moving to activities! like invitations
19:49 ustreamer-206469: Why won't CS comply with European data rules?
19:49 ustreamer-468399: As a young woman CSer who is constantly aware of dodginess issues , I am concerned about the new

focus on photos. What if I don't want my picture to show up on the Place page of every city I visit?
19:49 starfire2125: @bill: one feature of the events system that needs to migrate is a 'maybe' response. There's no option

to do so in Activities now, it's just attending or not
19:50 ustreamer-496210: What are the current alternatives to CS? Bewelcome, Hospitality Club, ... anything else?
19:50 ustreamer-608569: Thank you, Bill. Finally, some deadlines and concrete promises about updates (Activities system).

We will be making sure that you deliver.
19:50 ustreamer-914668: zax2000: THANKS YOU for being honest about the known drawbacks of migrating from Events to

Activities. That's great. now, please use us to help smooth the transation & improve what you launch!
19:50 ustreamer-215063: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:50 ustreamer-932860: So the members have to 'correct' the site that admin screwed up...
19:50 ustreamer-943539: Promises from Bill, you know how likely those will be kept, right?
19:50 ustreamer-229161: there is a lot of negativity on this feed, but I would like to let you know what I appreciate

everything yall are doing and appreciate you answering our questions!!
19:50 ustreamer-032987: LOTS OF OLDSCHOOL COUCHSURFERS ON BE WELCOME . ORG THESE DAYS - COME JOIN US1
19:50 ustreamer-750258: The mobile app is very basic and needs to integrate more information.
19:50 ustreamer-686263: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not? #TOU #EUROPE
19:50 MLikeMike: @young woman + photo - in your privacy settings @ there is a field called "Appear on Nearby

Travelers List?"
19:50 ustreamer-544839: The website worked best 2 years ago. The couchsearch was awesome, you could search close to a

place, see hosts on map. You keep trying to "fix" things that aren't broken
19:50 SamHoustonSF: Thanks ustreamer229161 :)
19:50 ustreamer-045841: NO, you do not have both, you have the skeleton of Events, but events cannot be seaarchrd. You

deliberitly rendered the Events system (which worked) useless to make us use the useless Activities sys
19:50 ustreamer-323350: while we're busy playing politician, why not bring in a representative of the CS community to for a

good, old-fashioned debate? god forbid there be some meaningful DIALOGUE
19:50 ustreamer-689809: Can you stop new members from requesting a couch if they don’t complete their profile?
19:51 ustreamer-632528: You keep trying to "fix" things that aren't broken +1
19:51 ustreamer-061173: yea, thick skins and thick wallets
19:51 ustreamer-206469: Why is CS continuing to censor members on the Place pages?
19:51 ustreamer-056014: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:51 ustreamer-886059: come on let's stay fair
19:51 ustreamer-389794: HiyA (from Montenegro) our location is becoming very popular,, i had a great time hosting this

year, but also increasing numbers of "plastic CSerS" who really just want cheap bed & move on...
19:51 ustreamer-124739: you 2 are fully distorting the questions that were asked
19:51 ustreamer-545624: All our texts are out there in the open. This site makes FaceBook privacy look extremely efficient.

Please respect our privacy.
19:51 ustreamer-884355: REPEATED QUESTIONS ARE:
19:51 starfire2125: @bill: a host calendar that potential surfers can see will be fantastic!!! What's the timeline for

when it will be implemented?
19:51 ustreamer-379595: yeah, thick skins and thick wallets
19:51 ustreamer-978794: Why don't you respect the private datas for european members?
19:51 ustreamer-032987: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:51 ustreamer-215063: can you please give CONCISE answers and answer ALL questions?
19:51 ustreamer-686263: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:51 ustreamer-335257: Are you working on features that will help hosts in big cities (London, Paris, NY) manage tens of

requests that they get every day? Maybe a daily limit of received requests?
19:51 ustreamer-563641: very thick skins. Okay, if what we are saying isnt getting through to you, we can take the gloves

off. i think a targeted campaign at Benchmark and Omidyar will help....
19:51 ustreamer-030532: event and activities needs to be updated we talked about it with casey when he came to Lyon last

year ... and we are willing to work with you to improve it :)
19:52 MLikeMike: @"Can you stop new members from requesting a couch if they don’t complete their profile?" you can do this

ALREADY -> check your Settings / Privacy @CS - cheers
19:52 ustreamer-750258: Who are your investors?
19:52 ustreamer-689809: Can you stop new members from requesting a couch if they don’t complete their profile?
19:52 ustreamer-548612: Please address SAFETY!
19:52 ustreamer-045841: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not? THIS IS CRITICAL
19:52 ustreamer-056014: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:52 ustreamer-608569: At the moment, promises from Bill are all that we actually have to go on from him. So we'll have to

take them at face value if we are to stay with CouchSurfing. However, patience is wearing thin...
19:52 ustreamer-879623: X2 for safety
19:52 ustreamer-932860: BUT YOU HAVEN'T SUPPORTED *US* IN A POSITIVE WAY! YOU KILLED THE GROUPS WE CREATED & IGNORE THE

FEEDBACK FORUMS!
19:52 ustreamer-496210: Thank you, tony, for getting back to the investor revenue question. It is really hard to believe

that they would be fine with having no return al all for their investments.
19:52 ustreamer-895141: Tony, what do you think about involving CS and CSers in volunteering opportunities worldwide?
19:52 ustreamer-124739: cs mobile? this is ridiculous. this is not the issue right now
19:52 mosessupposes9: CS Friends, Please post constructive questions here not Negative comments. This is a nice opportunity

they are giving us. -Moses Illinois
19:52 ustreamer-032987: o You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not? THIS IS CRITICAL
19:52 ustreamer-884355: TONY: Questions repeated have been EU privacy and safety, please address
19:52 ustreamer-544839: this is not interactive. this is them preaching to us and trying to tell us what we really want
19:52 ustreamer-389794: many of my surfers woudl have appreciated " travel companions" its fair ly EASY to add a small

software to the website stating profile name, dates of travel, departure and destination???
19:52 ustreamer-595564: mobile version is very basic
19:52 ustreamer-686263: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:52 ustreamer-215063: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:53 ustreamer-472035: "create a better world, one couch at a time" - still part of your philosophy?
19:53 ustreamer-183936: Rob Delaney - Victoria, British Columbia - Moderator and Ambassador - You are NOT responding on the

Censorship issue and a lot of people are going to be very upset about this.
19:53 ustreamer-593361: Please sign
19:53 ustreamer-545624: Where is Casey?
19:53 ustreamer-329598: Please stop making the site look like facebook
19:53 ustreamer-030532: I'm pretty sure they noted our questions about the TOU and the safe harbor, may be no need to flood

us with it ?
19:53 ustreamer-323350: countin the cash, baby
19:53 ustreamer-252026:
19:53 ustreamer-563641: Benchmark Capital @benchmark and Omidyar Network @OmidyarNetwork are the investors
19:53 ustreamer-045841: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:53 ustreamer-895141: Tony, what do you think about involving CS and CSers in volunteering opportunities worldwide?
19:53 ustreamer-206469: You do understand that constant changes to the website make it unusuable?
19:53 ustreamer-379595: Users profiles should be marked as "Mobile"
19:53 ustreamer-686263: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:53 ustreamer-056014: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:53 ustreamer-749304: Please stop reposting the same questions over and over. It just spams the feed.
19:53 ustreamer-383096: We don't need to worry about the mobile plan when the actual web plan is not working. We want CS to

succeed but you're pushing us away!
19:53 ustreamer-932860: MOBILE APP IS CRAP. NEED *ALL* MSGS NOT JUST HOST/SURF
19:53 ustreamer-032987: WHEN DID YOU START USING INSTEAD OF .ORG???
19:54 ustreamer-215063: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:54 ustreamer-518905: BILL Loudy lied about his age on his PROFILE - he's NO WAY 46 yo
19:54 ustreamer-124739: this webchat is just about face saving and BS. no courageous answer to our questions. only

arrogance and BS
19:54 ustreamer-608569: @Moses: They should be giving us many, many more opportunities than this to have our concerns

answered. They have not delivered on this front. Hence, the large number of negative comments.
19:54 ustreamer-496210: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:54 ustreamer-252026: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:54 ustreamer-045841: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:54 ustreamer-908753: One thing that would be extreamly helpful to me would be to have an area that includes "have own

transportation" and "need access to public transportation".
19:54 SamHoustonSF: We've got a feedback forum where we take a lot of questions and concerns, and we'll continue to build

that out
19:54 ustreamer-056014: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:54 ustreamer-686263: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:55 SamHoustonSF: There is no need to continue spamming the chat
19:55 ustreamer-895141: will be NO SILENCE about it until we GET THEM.10:45 ustreamer-323350: tony, i can't find your

profile. do you use a psuedonym?10:45 ustreamer-752343: Too many freeloaders on the site these days/ Ple
19:55 ustreamer-379595: There is no need to continue spamming the chat
19:55 ustreamer-886059: Pictures are important (who is hosting ghosts?). but not this overkill of pics in the places page
19:55 ustreamer-932860: Then just aswer the question Sam
19:55 ustreamer-510844: censorship again
19:55 ustreamer-206469: Why can't members control where their fotos appear?
19:55 ustreamer-894411: Did I miss it?
19:55 ustreamer-914668: zax2000: @sam they are not spamming, They are repeating a top question (it's one fot he top ones in

the forum) that is not being answered.
19:56 ustreamer-508135: shorter Bill: no, you can't control how your picture is used on Place Page or anywhere else
19:56 ustreamer-943539: Bill, pictures are fuzzy? What are hyou smoking? I like camel kill photo, though, nice and clear!
19:56 ustreamer-998562: jesus you guys are negative
19:56 ustreamer-608569: Please answer the repeatedly-asked question, then. It is clearly important. At least, please

confirm a time that it will be answered.
19:56 ustreamer-032987: WHY DID YOU MASS-FIRE ALMOST THE ENTIRE TECH TEAM LAST YEAR?
19:56 ustreamer-068089: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?THIS IS NO SPAM,JUST GIVE US AN ANSWER!!!
19:56 ustreamer-912822: answer the EU question!
19:56 ustreamer-563641: how do you feel about young females getting responses to open couch requests, but older men and

women, and men in general, get no response.
19:56 ustreamer-215063: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:56 ustreamer-183936: Rob Delaney - Victoria, British Columbia - Moderator and Ambassador - VERY upset with the

'patronizing attitude' on many of the issues. NOT GOOD ENOUGH. I'd give this a 3 out of 10 for satisfaction
19:56 ustreamer-978794: Do You Agree to Cooperate and Comply with the EU Data Protection Authorities???????
19:56 ustreamer-139112: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:56 ustreamer-124739: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:57 ustreamer-379595: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:57 ustreamer-884355: NOT SPAM, JUST A QUESTION: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data

Protection Authorities? "No" - Why not?
19:57 starfire2125: @bill: thanks for addressing this important question. I think you SHOULD move back to more text -

reintegrate into the home page the search previews where we get a blurb about that person
19:57 ustreamer-468399: OP here. The concern is more that I don't want people offering to host me or showing up to events

I plan *because* I am a young woman.
19:57 ustreamer-032987: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?THIS IS NO SPAM,JUST GIVE US AN ANSWER!!!
19:57 ustreamer-932860: GET RID OF PLACE PAGES
19:57 ustreamer-749304: EU/SWiss person: STOP IT. You're ruining the feed for people who are genuinely interested in

learning, and not representing the CS community positively.
19:57 ustreamer-886059: +1
19:57 ustreamer-068089: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?ANSWER THE BIGGEST QUESTION!!!!!
19:57 ustreamer-943539: Tony, you are wrong; you were able to opt out of nearby travelers, it's from the pages you

introduced one cannot opt out easily!
19:58 ustreamer-061173: LIES!
19:58 ustreamer-124739: you said we would have AT LEAST one hour. now we just have a little bit of time to squeeze in?!
19:58 ustreamer-206469: No, you're wrong, Tony - safety setting are not universal
19:58 ustreamer-510844: Sam: is it really appropriate to stop the whole chat because people want questions answered? This

is not a video game chat. This is a real community with real people!
19:58 ustreamer-978794: Do You Agree to Cooperate and Comply with the EU Data Protection Authorities????
19:58 ustreamer-442416: Do You Agree to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities? "No" -

Why not?
19:58 ustreamer-608569: Thank you for acknowledging the EU/Swiss question.
19:58 SamHoustonSF: I stopped it so that I could post and slow things down a bit
19:58 ClaudiaHp: About Safe Harbor and illegal ToU- that's not a rethorical question. And it's not a new issue.
19:58 ustreamer-895141: Tony, what do you think about involving CS and CSers in volunteering opportunities worldwide?
19:58 ustreamer-379595: Fair enough
19:58 ustreamer-545624: I will squeeze this in quickly - Add some Black people in your office staff pictures. Find a

modelling agency and fake it if necessary but the way it is now rude to internatioalism.
19:58 ustreamer-215063: IT IS NOT SUPER CLEAR BECAUSE OF YOUR TERMS OF USE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
19:58 ustreamer-932860: So what's the actual *answer* Bill...?
19:59 ustreamer-749304: Sam: Thanks for moderating. This hasn't been an easy feed.
19:59 ustreamer-032987: WRONG! YOU WERE ABLE TO OPT-OUT OF NEARBY TRAVELLERS AND NOT HAVE YOUR PROFILE SHOW UP THERE. DID

YOU THAT UP TOO???
19:59 ustreamer-914668: zax2000: Thanks so much for addressing the community on that one! I look forward to a more

legalese-filled answer in an e-mail.
19:59 ustreamer-068089: NO RESPECT FOR OUR EUROPEAN RULES!!!!!!!
19:59 ustreamer-139112: Thanks you sort the data shingys out.
19:59 ustreamer-510844: Sam: is that also why you locked my threads on the feedback forums, which had lots of replies?
19:59 ustreamer-943539: If you comply with safe harbour, why
19:59 ustreamer-383096: Thank you for having this talk even though it was rough for you guys and users alike!
19:59 ustreamer-077912: Thank you for your time, even you didn't answer everything we wanted such as investors revenue,

thank you
19:59 ustreamer-747379: Improving the website and documentation documentation documentation: Best practice and how to make

the most of it
19:59 ustreamer-229161: thanks for taking the time to meet with us and answer questions!!! people- be positive! this is a

community! they're trying to figure things out!
19:59 ustreamer-323350: beginning of the end
19:59 ustreamer-752343: pointless
19:59 ustreamer-124739: this was ridiculous
19:59 ustreamer-998562: great job looking like dicks guys way to go
19:59 ustreamer-062007: why to write 100 words when you are look for a host !
19:59 ustreamer-689860: humm
19:59 ustreamer-183936: not good enough
19:59 ustreamer-908753: Thank you so much for this forum. I am very happy they will continue and appreciate all that you

are doing.
19:59 ustreamer-884355: please summarise the email addresses and what they are to be used for
19:59 ustreamer-379595: You could give us another few mins..?
19:59 ustreamer-600575: I enjoyed the whole webcast!
20:00 ustreamer-111012: bye
20:00 ustreamer-886059: Thanks for staying positive Bill and Tony :) I know this is a tough investigation
20:00 starfire2125: thanks for doing this, team. This is a good first step to bringing the community back into the new

changes
20:00 ustreamer-932860: WASTE OF TIME LISTENING TO BS
20:00 ustreamer-032987: WHAT A WASTE OF TIME
20:00 ustreamer-472035: great initiative
20:00 ustreamer-998746: Not very helpful
20:00 mosessupposes9: Thanks! See you next month I hope! -MosesIllinoi
20:00 ustreamer-247345: Thanks guys for starting these webcasts.
20:00 ustreamer-817468: way to be constructivem I am sure everyone on here negative could do such a better job, your life

is SOO hard
20:00 ustreamer-689809: Can you stop new members from requesting a couch if they don’t complete their profile?
20:00 ustreamer-241385: Thanks! SusyQ
20:00 SamHoustonSF: Thanks everyone for your time today, we appreciate you tuning in and asking your questions
20:00 ustreamer-150457: That was ALL!?!?!??!?!?
20:00 ustreamer-215063: LIES LIES LIES as expected
20:00 ustreamer-545624: Thanx for the attempt at dialogue
20:00 ustreamer-068089: WHAT A JOKE!!!!
20:00 ustreamer-468399: Thanks, Sam.
20:00 SamHoustonSF: It's great to have everyone in the Couchsurfing community :)
20:00 MLikeMike: ❤ the community! :)
20:00 ustreamer-943539: Now that was sudden death for a webcast supposed to last AT LEAST an hour.
20:00 ustreamer-595564: thanks for the webcast
20:00 ustreamer-409431: There is a lot of unanswered questions!
20:00 ustreamer-544839: This was not productive at all
20:00 ustreamer-167272: you shoud put undertitle, the English we learn n Europe has a different intonation
20:01 ustreamer-608569: Ten minutes in, that was fine. From the Place Page question onwards, shoddy. Feedback for you:

Please take time before responding to questions. We wouldn't have minded waiting for thought-out answers.
20:01 ustreamer-442416: What a waste of time, total BS. I got kicked - did they answer the Safe Harbour Question there at

the end?
20:01 ustreamer-183936: Wow, so bitterly disappointed.
20:01 ustreamer-379595: No, no. I think it was good. = ❤ the community
20:01 ustreamer-752343: LOST PROPERTY
20:01 ustreamer-914668: zax2000: Thanks to everybody from coming out! I look forward to improvements next time. Group-

selected questions, less PR-speak & maybe a slightly more constructive batch of questioners! :)
20:01 ustreamer-563641: Wow. This site is going to be a joke. Do they know who they are dealing with?!?!
20:01 ustreamer-032457: bla bla bla..
20:01 ustreamer-472035: any csers in Lisbon for a beer?
20:01 ustreamer-886059: not so much useful information but at least a start. I appreciate it
20:01 ustreamer-032987: ❤ the community! :) <- YES! (BUT NOT THE F*CKERS THAT TRY TO RUIN IT DAY AFTER DAY)
20:01 ustreamer-689809: I think it was a good start
20:01 ustreamer-926432: Souku: I found this quite disappointing. What a shame, it sounded like a marketing pitch - I hear

so many of those in the office...
20:01 ustreamer-323350: DIALOGUE next time
20:02 ustreamer-749304: Folks, this is a FREE community. We have no right to ask for anything.
20:02 ustreamer-545624: Any csers for a beer in Copenhagen?
20:02 ustreamer-545624: Any csers for a beer in Copenhagen?
20:02 ustreamer-206469: Difficult to understand why CS does not test its web before going live. Beta testing not possible?

It is always possible.
20:02 ustreamer-379595: Folks, this is a FREE community. We have no right to ask for anything.
20:02 ustreamer-750258: never new there was so much negativitety in the community.
20:02 ustreamer-510844: I'm free in London. :D
20:02 ustreamer-544839: They did not acknowledge a single demand by users. They were only here to pat themselves on the

backs and tell us what we are going to get
20:02 ustreamer-183936: I think it's CS, and not the Mayans that may be responsible for the end of our world.
20:02 ustreamer-442416: Question for those here: Did they answer or avoid the safe harbour question?
20:02 ustreamer-247345: Agreed, good start. Webcasts are always difficult... but especially when posters don't give the

respect they demand!
20:02 ustreamer-163628: have happy holidays Csurfer. bye now
20:02 ustreamer-886059: indeed frightening how negative some ere are
20:02 ustreamer-077912: After this I need a beer, any cs'ers in Mexico City?
20:02 ustreamer-129715: any haters available for a fight?
20:02 ustreamer-032987: WHY DON'T YOUGO AND RUIN SOME OTHER COMMUNITY?
20:03 ustreamer-608569: We don't need to know what SHOULD happen. We have been telling you exactly what should happen.

Instead, we need to know what WILL happen. You gave us very little information on this.
20:03 ustreamer-908753: I am really dissapointed in the CSers comments. Very negative. Let's try to work together instead

of blame.
20:03 ustreamer-689809: Can you stop new members from requesting a couch if they don’t complete their profile?
20:03 ustreamer-749304: Maybe if you didn't make "DEMANDS" and instead made "SUGGESTIONS" you'd have better luck.
20:03 SamHoustonSF: Hey everyone, we're going to close out the chat in about 5 minutes
20:03 ustreamer-600575: AWESOME WEBCAST!!!!!! :D
20:03 SamHoustonSF: Thanks to everyone that joined us here, we're looking forward to the next one
20:03 ustreamer-379595: Folks, this is a FREE community. We have no right to ask for anything. And it's better then any

other website
20:03 ustreamer-167272: they should talk wih a board behind, write the main themes they go through, it was really very

boring and I could not figure out if they were hitting the bull or just jumping from one subject to the o
20:03 ustreamer-450500: thank you for webcasting. happy holidays!
20:03 ustreamer-274075: will recording be posted?
20:03 SamHoustonSF: We'll post the video as soon as possible
20:03 ustreamer-068089: Sam,be honest,you can see that most of the people are not satisfied with what we could hear
20:03 ustreamer-323350: NO RIGHT TO ASK FOR ANYTHING??? How about real answers to our concerns?
20:04 ustreamer-168855: Calling Houston will this stream be available on Utube or some others site. Missed most of it

because of technical difficulties.
20:04 ustreamer-998746: We have EVERY right to ask for a user-friendly system
20:04 ustreamer-032987: IF YOU WANT TO SEE SOMETHING BETTER, CHECK OUT www . be welcome . org - SO MUCH BETTER!
20:04 SamHoustonSF: We'll have it available via uStream at the very least
20:04 ustreamer-510844: Next time you should have users phone in and be live on speakerphone!
20:04 ustreamer-379595: Folks, this is a FREE community. We have no right to ask for anything. And it's bet

Posted December 20th, 2012 - 10:37 pm by from Paris, France (Permalink)
The full video version of the webcast:

http://www.ustream.tv/recorded/27883310

Posted December 21st, 2012 - 8:31 am by from Paris, France (Permalink)
A good place to tell them what you think about this webcast is the survey at http://t.co/VB55H5cF.

By the way, it wasn't a live chat with the CEO, as he was busy gving a speech on the webcast.

Webcast is a very suitable term: They cast as much bullshit as possible out on the web and hope something sticks.

Posted December 24th, 2012 - 8:50 am by from Berlin, Germany (Permalink)
at 2:45 of the full video tony says he has hosted and was guest lots of times. where is his cs profile? no tony espinoza in california or in casey's friend list. ;) has his profile been deleted, is he using some obscure cover identity or is his statement of having hosted and being guest through couchsurfing prior to joining the company a blatant lie?

if he is actually knowingly stating an untruth as ceo of a corporation, this could have legal consequences and would be quite the scandal, right?

Posted December 28th, 2012 - 7:05 pm from Sariyer, Turkey
This member has chosen to allow only Couchsurfing members to see their group posts. To see this full converstion, sign up or log in.

Posted December 28th, 2012 - 7:36 pm by from Paris, France (Permalink)
You'll find a summary here:

https://couchsurfing.zendesk.com/entries/22787171-official-december-webcast-video-and-discussion