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CS community presence changes
Posted October 8th, 2012 - 3:12 am by from Buffalo, United States (Permalink)
You might recognize me as one of the group moderators. I did create this group years ago, and probably invited many of you to join out-of-the-blue way back when. Though I consider myself a proud Long Islander, I'm actually in graduate school in Buffalo, so I'm never around much, and the extent of my moderation has been flagging of inappropriate posts.

There is a small responsibility I have been asked to do: update you on CS plans for community changes. They might be terribly boring to you, so if so - just ignore my replies to this post, as I will keep forwarding CS information here.

Hope to see/meet more of you in the future when I finish my degree!

Posted October 8th, 2012 - 3:13 am by from Buffalo, United States (Permalink)
Forward from: CouchSurfing Community Communications

You may already be aware that we’re working on a major site upgrade. I’ve posted some information about it here, here, and here.

As group moderators, it’s very important to us that we keep you in the loop about how upcoming changes are going to affect you and your communities. And we also need to hear your voices as we go through this process, to help guide us in the right directions. So please expect to receive a few emails from me over the next few weeks. (If you’d prefer not to hear about the changes, please Unsubscribe and I’ll stay out of your inbox).

In just a few weeks, you’ll begin seeing the first changes to the website. We decided to start by creating a better structure for local communities. At the moment, all of the activity centered around places is spread all over the place — such as nearby travelers in search, things to do on the wiki, and discussions in the groups.

To begin, we’re building a central place on the website to bring those things together. This will be the anchor that we can begin to build out from, connecting all of the great things that the community is already doing, and creating even more opportunities based on what people want and need.

This first launch is the start of a process that will continue over many months. When we launch the first versions of things, they won’t be finished products. In some ways, we expect this to be frustrating, but there’s a very important reason why we’re approaching it this way.

This approach will allow us to really involve the community in the process. We’re going to have dedicated feedback forums, with staff members participating in conversations with members to help us learn what people like, don’t like, or want more of. And we’ll also be analyzing the hard data of how people behave on the site. And then we’ll go back and iterate based upon what we learn.

As community leaders, you’re some of the most important people for us to learn from and be in contact with. We’re also aware that this process is going to affect you a lot. We really need your help over the next few months — sharing information with the community, keeping us in the loop about how people are feeling, and bearing with us as we navigate these big steps forward. We’re also committed to helping you as much as possible, which is why there will be a dedicated forum for Group Moderators, Ambassadors, and New Member Welcome team members to discuss with us what’s going on.

I’d appreciate it if you help me get the word out to others that might be interested in this process by posting these messages in your groups. In my next email I’ll have some more specific information about the first stage of the upgrade.

Thanks for everything that you do! You guys do so much to help people connect. I’m really excited to be having more of a dialogue between you and the rest of the staff.

Meredith Hutcheson
CouchSurfing Community Communications

Posted November 9th, 2012 - 7:49 pm by from Buffalo, United States (Permalink)
Forward from: CouchSurfing Community Communications

A few weeks ago, I reached out to a number of you to let you know that we were going to try to be in closer touch with you as we moved forward. In the time since, we’ve been working on finding the best way to make that happen.

As a result, we’ve launched a new page on the site which contains a list of our major upcoming projects. We’ve also launched a new set of feedback forums, where other members of staff and I will be available to collect your feedback and answer your questions.

I really hope that you’ll choose to participate and share your thoughts with us. As community leaders, your ideas are very important to us.

You can join the discussion in these forums. https://support.couchsurfing.com/?utm_source=mails&utm_medium=email&utm_campaign=Forum+Launch
Thanks for everything you do,

Meredith Hutcheson
CouchSurfing Community Communications