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Zero-tolerance
Posted March 15th, 2013 - 1:44 am from Odense, Denmark
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Posted March 15th, 2013 - 7:41 am by from Dijon, France (Permalink)
Tony provided his direct email on the Ambassador group that he had recently returned to public status. So why not send your post directly to him? I realize he probably hasn't figured out how this Internet Thingy works, and that his secretary may get more mail than expected, but that's par for the course.

I notice his answers to the group are standard "never admit anything" Politico-Speak, but at least your specific issue is something he can proudly resolve with no effort.

David

Posted March 16th, 2013 - 5:10 am from Mainz, Germany
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Posted March 15th, 2013 - 5:56 pm from Saint-Brieuc, France
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Posted March 15th, 2013 - 10:37 pm from Odense, Denmark
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Posted March 16th, 2013 - 5:59 pm from Saint-Brieuc, France
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Posted March 17th, 2013 - 1:07 am from Odense, Denmark
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Posted March 17th, 2013 - 5:09 am from Saint-Brieuc, France
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Posted March 17th, 2013 - 10:55 am from Odense, Denmark
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Posted March 18th, 2013 - 4:23 pm by from London, England (Permalink)
From a discussion we've been having on Facebook:

one user has confirmed Tony told her in a personal message that he has two profile: one for hosting and surfing and one for posting in the Ambs groups - a clear violation of ToU and one which might merit deletion under the 'zero tolerance' policy.

I'm curious about the profile he uses for surfing - does it contain material which could be easily used to identify him, such as photos? Is it verified? does he send personal requests??? so many questions....

Posted March 18th, 2013 - 4:55 pm by from Paris, France (Permalink)
I have given this issue which the CEO has with using the services in compliance with the terms of use some thought over the past days after it because clear that there is an unusual problem here.

I understand that he is afraid of not being able to experience the service like a normal user of Couchsurfing if he uses his real name and a clear picture of himself, and that he is afraid of receiving negative feedback on his profile relating to his job at Couchsurfing.

However, all of his predecessors in the CEO or General Manager position had official profiles in which they mixed business and pleasure:

Case Fenton
Dan Hoffer
Mattthew Brauer

Even his boss, Matt Cohler, has an official profile where he can be contacted and in which he talks about his professional involvement with Couchsurfing but which he also uses for interacting with regular members Couchsurfing.

I can see how this is not ideal, because it then doesn't allow you to give any kind of critical feedback on your experiences because CS systematically discounts those as being job-related and inappropriate, even if they aren't. I have been calling these the "Teflon" profiles.

However, what he admits to doing, cannot be the right solution. Apparently, according to what he has written himself, Tony Espinoza created a first profile under a different identity which nobody I have heard of has ever recognized. While the objective may have been laudable, depending on the content of that profile misrepresenting him more or less may already have broken the terms of use. That is definitely not a good example to set on behalf of someone who invented the zero-tolerance philosophy for safety related issues.

He then started posting on the website using a second profile, which apparently is permanently hidden. Why create a second profile, which is against the terms of use, if it is hidden anyway? Couldn't that one at least be a very official profile where the CEO presents himself and which he only uses for official communication? Why hide it?

How would you feel if you accepted to host someone under a certain identity and profile, and it then turns out it is someone else, the CEO of Couchsurfing? I believe it would feel very weird, if not worse.

As everything else I have seen coming from this person, it seems ill conceived and blowing up in his face.

I would really like to know what the Trust & Safety Team has to say about this one.

Posted March 18th, 2013 - 5:52 pm from Banovici, Bosnia and Herzegovina
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